External Automotive Claims Engineer (North London)

About Us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We currently have an exciting opportunity to join our team of field-based engineers with vacancies in our External Automotive Claims Team, on a full-time and permanent basis. PLEASE NOTE: You must live within commutable distance from North London in order to be considered for this opportunity.

What you will be doing:

• Provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes.
• Responsible for the delivery of financial performance, meeting business and customer expectations with a focus on time, effort, quality, and cost management.
• Ensure that the customer experience is at the heart of everything you do, treating customers fairly at all times.
• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy.
• Support the delivery and management of the AD spend.
• Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.
• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.
• Develop self to maximise your full potential in the role.

What we are looking for:

• Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar.
• ATA VDA qualifications are desirable.
• Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes.

Hours: 35 hours (Monday – Friday, 9am-5pm)

Location: North London

What we’ll give you:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

• Company car
• Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pays 9% into your pension (but you can take this as cash if you want!)
• 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!
• 50% off motor, home and pet insurance
• Free travel insurance and Green Flag breakdown cover
• Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way
• Buy-as-you-earn share scheme
• Employee discounts and cashback

Being yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.