Salesforce CRM Analyst

Job Title: CRM Analyst Location: London Employment Type: Full-time Pivotal Partners is a leading recruitment company specialising in building the most disruptive software companies globally. As we scale, we’re looking for a commercially savvy, hands-on CRM Analyst to join us and help strengthen our operations backbone. we\’re architects of success, striving for excellence in everything we do, feel the magnetic pull of extraordinary financial rewards, the chance to collaborate with tech\’s finest, and unparalleled professional growth. Our primary focus is collaborating with software founders and early-stage leadership teams. As our CRM Analyst, you’ll lead the complete customisation and overhaul of our CRM/database system. This role is critical to our growth — you’ll build a system that not only reflects how we operate but actively drives better performance across the sales team. You\’ll also be a champion for CRM adoption, ensuring consistent usage, clean data, and powerful insights that shape our strategy. Audit and revamp our existing CRM system (Bullhorn) to align with business workflows and sales processes Create custom pipelines, fields, automations, and reporting dashboards Partner with leadership to establish CRM best practices and data hygiene standards Surface key trends and performance insights from CRM data to inform strategy Provide ongoing training, support, and system improvements based on user feedback Act as the internal owner of our CRM — always looking for ways to improve efficiency, visibility, and value. Strong experience working with and customising CRM platforms (e.g., Bullhorn or Salesforce etc.) A process-driven mindset with an eye for data structure, automation, and optimisation Strong analytical skills and experience turning data into action Bonus: Experience in a sales-led or recruitment environment Comp: Competitive London salary.