Credit Controller- 4 month FTC

Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world\’s most influential creative, technology and business festivals together. We’re combining prestigious brands like Cannes Lions, Black Hat, Money20/20 and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa\’s international reach, we\’re shaping the next generation of business festivals.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor\’s Best Places to Work 2025 UK list.

Job Description

You will join a team of Credit Controllers working within the Shared Service in a Hybrid role. The position will support The LIONS brand, which is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community.

Key Responsibilities

• Conduct outbound collection calls and send emails to customers with overdue payments (minimum 30 per day).
• Collecting to the agreed immediate payment terms.
• Accurately record all customer interactions within Googlesheets and Salesforce.
• Reconcile bank accounts daily, ensuring all transactions are logged on the Google Sheet.
• Update customer balances and payment statuses accordingly.
• Generate and send card payment links to customers through Adyen and Securetrading.
• Mailbox management – responding promptly to customer queries regarding invoices and payments via email.
• Escalate problematic accounts to the Awards Team for resolution through the appropriate channels.

This is a 4 month Fixed Term Contract based in London on a hybrid basis.

Qualifications

• Experience in Credit Control.
• Strong written and verbal communication skills, with the ability to engage professionally with clients and the team.
• Excellent attention to detail and advanced GoogleSheet skills.
• Proactive attitude with the ability to work independently.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com .

Our benefits include:

• Annual leave: 25 days per year with the option to buy or sell five extra days.
• Pension: Up to 5% matched pension, with our pension plan defaulting to sustainable options, meaning your savings are invested in ways that help rather than hinder our planet.
• Parental leave: Enhanced Primary and Co-parent parental leave once you have been with the company for 1 year+.
• Health, fitness & wellbeing: Options to purchase Private Medical Insurance, Dental Insurance, Critical Illness & Health Screening. Get fit for less with discounted membership at 3,000+ of the UK’s top gym chains. Save money on fitness and beauty treatments at 2,500+ locations.
• Charitable giving: Make regular donations to your favourite charity and use an extra day of annual leave every year to volunteer to a cause you feel passionate about.
• Restaurant discount card: Receive up to 50% off your meal at 6,500+ top restaurants across the UK.
• Life assurance: Life assurance up to 4x basic salary, subject to eligibility and insurer’s underwriting.
• Employee Assistance Programme: Access to a 24-hour, free and confidential advice line that can provide mental health, financial and wellbeing support.
• Income protection: We provide income protection at 50% of salary, subject to eligibility and insurer’s underwriting.
• Recommend a friend: Know someone who could come make magic happen with us? Introduce your friends or family to Informa and earn yourself a cash reward.
• Will writing service: Option to purchase an advanced or standard will as either a single or joint will. Paid via 12 Equal instalments via net deductions.
• Cycle to work: Select a brand new bike worth up to £2,500 and spread the cost over 12 months.
• Season ticket loan: We provide access to an interest free Season Ticket Loan of up to £10,000, tax-free.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you\’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here .

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