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- Tasks: Provide on-site technical support and maintenance for cutting-edge 3D printing technology.
- Company: Join a leading provider of innovative 3D printing solutions in the South-East UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be the go-to expert for customers, solving problems and enhancing their experience with advanced tech.
- Qualifications: Bachelor's degree in engineering or related field; 3+ years of relevant experience required.
- Other info: Ideal for tech enthusiasts who love hands-on work and building customer relationships.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled Field Service Engineer to join our client's team based in the South-East region of UK. In this role, you will be responsible for providing on-site technical support, installations, maintenance, and repair services for their AM technology. You will be the primary point of contact for their customers, ensuring their systems are operating optimally. Our client is a leading provider of 3D printing technology offering a variety of solutions from machines, materials and other services. Key Responsibilities: On-site Support: * Conduct installations and commissioning of the machines. * Perform preventative and reactive maintenance to minimise downtime. * Troubleshoot and resolve hardware and software issues. * Provide technical training and support to customers. Customer Relationship Management: * Build strong relationships with customers through effective communication and problem-solving. * Understand customer needs and tailor solutions to meet their specific requirements. Requirements: * Bachelor's degree in engineering, computer science, or a related field. * 3+ years of field service experience, preferably in the 3D printing industry. * Strong understanding of electronics, mechanics, and computer hardware. * Proficiency in troubleshooting and problem-solving. * Excellent communication and inter…
Field Service Engineer employer: Alexander Daniels Global
Contact Detail:
Alexander Daniels Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with 3D printing technology during your conversations. Discuss specific projects where you successfully installed or maintained equipment, as this will demonstrate your expertise and relevance to the role.
✨Tip Number 2
Familiarize yourself with the latest trends and advancements in the 3D printing industry. Being knowledgeable about new technologies can help you engage in meaningful discussions with potential employers and show that you're passionate about the field.
✨Tip Number 3
Prepare to discuss your customer relationship management skills. Think of examples where you've effectively communicated with clients to solve problems or tailor solutions, as this is crucial for building strong relationships in this role.
✨Tip Number 4
Network with professionals in the 3D printing industry. Attend relevant events or join online forums to connect with others in the field. This can lead to valuable insights and potentially open doors to job opportunities.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly in the 3D printing industry. Emphasize your technical skills and any specific projects that demonstrate your ability to troubleshoot and resolve issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you successfully supported customers or resolved technical challenges, and explain why you are excited about this opportunity.
Highlight Technical Skills: In your application, clearly outline your technical skills related to electronics, mechanics, and computer hardware. Provide examples of how you've applied these skills in previous roles, especially in installations and maintenance.
Showcase Communication Abilities: Since building strong customer relationships is key, include examples in your application that demonstrate your effective communication and problem-solving skills. This could be through customer feedback or successful project outcomes.
How to prepare for a job interview at Alexander Daniels Global
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in electronics, mechanics, and computer hardware. Highlight specific experiences where you successfully troubleshot and resolved issues, especially in the 3D printing industry.
✨Demonstrate Customer Relationship Management
Since you'll be the primary point of contact for customers, share examples of how you've built strong relationships through effective communication and problem-solving. Show that you understand customer needs and can tailor solutions accordingly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle on-site challenges. Prepare to discuss how you would approach installations, maintenance, and troubleshooting in real-world scenarios, emphasizing your proactive problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their current projects in 3D printing technology or how they support their field service engineers in their professional development.
