Strategic Solution Engineer, Channels & Offerings

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Job Description

We’re looking for an outstanding Senior/Lead Solutions Engineer to join our new Solutions Engineering (Presales) team to support Channels & Offerings, within our UKI Ecosystems function.

Channels & Offerings are the innovation and incremental revenue engine for Salesforce UKI, focused on driving significant growth through our Channel Partners via the Outsource Service Provider (OSP) model. Our mission is to shape the future of Salesforce by accelerating our pivot into digital labour and agentic AI, working with our channel partners to create new Partner Offerings starting with the BPO industry. We are AI thought leaders, trusted advisors and technical specialists, orchestrating strategic engagements, building deep relationships with our OSP Customers (Partners). We are disruptive, innovative & proactive.

What is a Strategic Solution Engineer (Channels & Offerings)?

As a Strategic Solution Engineer for Channels & Offerings you will be the primary technical advisor for our (OSP) partners in the UK and Ireland. Unlike traditional SE roles focused on end-customers, you will work with our OSP partners (who are Salesforce customers in this model) to help them design, build, and demonstrate compelling offerings underpinned by Salesforce.

You will leverage your technical expertise, business acumen, and understanding of channel/outsourcing models to enable our partners to create differentiated, value-added solutions to solve the challenges our customers have today and tomorrow.

A priority focus for Channels & Offerings this year will be the BPO industry. We will work with our BPO partners to launch Agentforce powered service offerings to their end customers, building assets, points of view, supporting POCs and collaborating across Salesforce (Core Account Teams, Alliances, Channels, and others). You will bring the best of Salesforce to support our BPO partners in leading the digital labour revolution, winning business with Agentforce powered propositions.

In addition to the BPO Program, you will contribute to the growth and scale of the Channels & Offerings team. You will champion the partner channel as a value driver for our customers and for Salesforce, creating consistent partner offering assets, delivering internal enablement to field teams on the latest partner offerings, and developing a programmatic approach to scaling customer and partner offerings.

Who You Are

You embrace the challenge of working in a newly formed, strategically important team. You don’t need a playbook, you want to write the playbook. You embrace the strategic vision, and can execute on it, learning as you go, with a beginners mindset, as we blaze our trail into the digital labour disruption.

You definitely are a . . .

1. Proactive Problem Solver: The idea of tackling a big challenge excites you. You are able to accurately assess the situation at hand and proactively translate it into creative action. You take accountability for your goals and how to achieve them.
2. Proactive Relationship Builder: You’re a natural-born connector. You’re empathic, an active listener and a trusted advisor. You’re able to win over the toughest stakeholder, both internally and externally.
3. Sales Execution: You have experience in different types of sales cycles – big deals/run-rate, channel/direct. Your experience ensures that you can orchestrate and execute dynamic opportunities.
4. Multiplier: As a Strategic SE, you are a multiplier. For example, you shape the engagement strategy and then orchestrate and collaborate with supporting teams and specialist colleagues within Salesforce to execute.
5. Engaging Story Writer: You can quickly take a jumble of information and elegantly align all those elements into a streamlined narrative. You can write clearly and concisely. You can quickly align unique business objectives into a compelling and cohesive story that illustrates the power of Salesforce.
6. Talented Story Teller: You can take complex, and completely new concepts and make them easily understandable to your audience. You bring energy, inspiration and vision, you are able to take your audience on a journey and thrill them along the way.

You’ll also…

1. Be self-motivated, with an ability to multi-task, prioritise and manage time effectively.
2. Be a proactive and entrepreneurial team member that is always ready to roll up your sleeves to make an impact or solve problems. You will see problems before others do and proactively come up with ideas and solutions for them.
3. Be creative and comfortable with ambiguity, exploration and iteration.
4. Be keen to share best practice with our global channel and offerings colleagues.
5. Be able to context switch between Industries, incorporating and developing a point of view based on Salesforce’s solutions.

You\’re interested in:

1. How technology, and particularly AI can solve problems from the everyday to the life-changing.
2. Using experiences to catalyse change at the executive and C-suite level.
3. Projects and teammates that push you to grow by challenging your assumptions, skills, and knowledge.
4. Honing your storytelling craft to create engagement and conviction for customers.
5. Bringing tangibility to ambiguous challenges and complex situations.

Your Values

1. Show up with a strong sense of empathy, authenticity, and ethics.
2. Cultivate trusted relationships with peers and business partners and treat everyone equally.
3. Achieve goals through a deep understanding and appreciation for the team and its work.
4. Give back to the community and contribute to our vibrant team and company culture.

Required Experience/Skills

1. At least 5 years experience of Salesforce platform.
2. Proven track record of successful partner engagement / channel sales or partner collaboration in enterprise accounts / big deals.
3. Experience with AI (Generative / Agentic).
4. Knowledgeable of BPO or Managed Services in a Professional Services, Sales or Pre Sales capacity.
5. Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
6. Willing and able to travel occasionally.

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