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- Tasks: Handle customer calls and emails, providing top-notch service and support.
- Company: Join Mercedes Benz, a leader in automotive retail with a commitment to exceptional customer experiences.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a supportive work environment.
- Why this job: Be part of a passionate team focused on customer satisfaction and personal growth.
- Qualifications: Strong communication skills, customer-focused attitude, and ability to multitask are essential.
- Other info: No cold-calling involved; we value diversity and encourage all enthusiastic applicants to apply.
The predicted salary is between 30000 - 42000 £ per year.
Are you customer focused, self-motivated and looking for a new challenge? As a Sales & Customer Service Advisor with Mercedes Benz, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. You will be working as part of our Mercedes Benz team in this role.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options - just ask
Job Introduction: At Mercedes Benz we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.
Main Responsibilities:
- Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
- Responding to customer email enquiries
- Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised and self-motivated to ensure targets and deadlines are met
- To up-sell additional Audi products
The Ideal Candidate:
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT alliterate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on their feet
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big: Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Aftersales Contact Centre Advisor in Derby employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Contact Centre Advisor in Derby
✨Tip Number 1
Familiarise yourself with Mercedes Benz's customer service philosophy. Understanding their commitment to exceptional customer experiences will help you align your responses during interviews and demonstrate that you share their values.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you become more comfortable with handling customer inquiries and building rapport, which are crucial for the Aftersales Contact Centre Advisor role.
✨Tip Number 3
Research common customer service challenges in the automotive industry. Being prepared with solutions or strategies to address these issues can set you apart as a proactive candidate who is ready to tackle real-world problems.
✨Tip Number 4
Network with current or former employees of Mercedes Benz or Group 1 Automotive. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Aftersales Contact Centre Advisor in Derby
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Aftersales Contact Centre Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales and customer service. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet targets and provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer-focused approach and any relevant experience you have in handling customer inquiries. Make sure to mention your ability to work independently and as part of a team.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, consider including examples in your application that demonstrate your ability to build rapport with customers and colleagues. This could be through previous roles or specific situations where you successfully resolved customer issues.
How to prepare for a job interview at Group 1 Automotive
✨Show Your Customer Focus
Since the role is all about customer service, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to build rapport and trust with customers.
✨Demonstrate Your Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you effectively resolved customer issues through communication.
✨Be Ready to Discuss Multi-tasking
The job requires handling multiple systems and tasks simultaneously. Think of instances where you've successfully managed competing priorities and be ready to discuss your strategies for staying organised.
✨Emphasise Your Problem-Solving Abilities
Prepare to talk about times when you've had to think on your feet to resolve a problem. This will show your potential employer that you can handle challenges effectively and maintain a high level of service.
