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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in safe and innovative gas solutions with a strong reputation.
- Benefits: Enjoy competitive salary, career progression, and specialised training opportunities.
- Why this job: Make a real impact while working independently and engaging with the community.
- Qualifications: Friendly attitude, customer service skills, and a valid driving licence required; qualifications can be developed.
- Other info: Flexible working hours with a supportive team environment.
The predicted salary is between 42000 - 56000 £ per year.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that - keeping our customers safe in their homes.
I help to keep people safe and warm by working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
You will need:
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public.
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role).
- A full and valid driving licence is essential.
- You will be working on a rota, meaning out of hours and weekend working is standard.
If you don’t have all the qualifications, we would still love to hear from you; we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
Emergency Gas Responder employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Gas Responder
✨Tip Number 1
Familiarise yourself with SGN's values and mission. Understanding their commitment to safety and innovation will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of SGN. They can provide valuable insights into the company culture and what they look for in candidates, which can give you an edge when it comes to interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated excellent customer service skills. Since this role involves interacting with the public, having specific examples ready will show that you can handle the responsibilities effectively.
✨Tip Number 4
Stay updated on industry trends and safety regulations related to gas services. Showing that you are knowledgeable about the field can impress interviewers and demonstrate your commitment to professional development.
We think you need these skills to ace Emergency Gas Responder
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Emergency Gas Responder position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Qualifications: Make sure to emphasise any relevant qualifications, such as your ACS qualification or customer service experience. If you don’t have all the qualifications listed, mention your willingness to learn and any related skills you possess.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for safety and customer service. Use specific examples from your past experiences to demonstrate how you can contribute to SGN's mission of keeping customers safe and warm.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SGN
✨Showcase Your Customer Service Skills
As an Emergency Gas Responder, you'll be interacting with the public regularly. Make sure to highlight your customer service experience and how you handle difficult situations with a friendly and approachable attitude.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and effective problem-solving skills. Prepare examples from your past experiences where you've successfully resolved issues, especially in high-pressure situations.
✨Familiarise Yourself with Relevant Qualifications
While not all qualifications are essential for applying, having a good understanding of ACS qualifications like CCN1 or CESPI can set you apart. Be ready to discuss any relevant training or certifications you have.
✨Understand the Company’s Values
SGN prides itself on safety and innovation. Research their commitment to net-zero energy systems and be prepared to discuss how your values align with theirs during the interview.
