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- Tasks: Coordinate air, sea, and road freight operations while managing bookings and customs documentation.
- Company: Join a leading global shipping company with offices worldwide, including Europe, Africa, and the Americas.
- Benefits: Enjoy a competitive salary, profit bonuses, 32 days annual leave, and comprehensive benefits.
- Why this job: Be part of a fast-paced environment, solving logistics challenges for major global clients.
- Qualifications: 1+ years in freight forwarding or a relevant degree; customer service skills are essential.
- Other info: Great opportunities for career progression and skill development in the freight industry.
The predicted salary is between 24000 - 40000 £ per year.
We are actively looking to engage with either experienced freight forwarders or graduates with a passion for freight forwarding and shipping for a new role as a Freight Operations Co-ordinator in Southampton.
My client is a market-leader in the shipping industry and has offices based across the world including the Americas, Africa, the Far East with a regional head office based in Europe. You will be joining a fast-paced environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive.
As a Freight Operations Co-ordinator you will report to the International Freight Operations Manager on a daily basis. You will be responsible for the following areas:
- Manage air, sea & ocean freight import and export bookings including pricing, quotations, end-to-end shipping and customs documentation.
- Documents of Operations and transportation (booking, airway bills and loading confirmation).
- Nominating carriers, airlines and GSA in-line with rates, OTIF value and customer requirements in line with a variety of INCOTerms.
- Raise additional customs documentation to ensure the freight can move from country to country (ISF, COO, clearance documentation etc).
- Customer rate analysis on route guidance, whilst monitoring and securing allocations and operation efficiency.
- Develop and build relationships to ensure a high level of customer service is provided to clients with a knowledge of the clients' business requirements.
The successful candidate will have an expansive background in ocean and air freight forwarding across both import and export. Additionally, you could be a graduate looking to gain your first role within the Freight Forwarding industry. The ideal Freight Operations Co-ordinator will have the following skills and experience:
- 1+ years' experience in freight forwarding in either air, sea or road freight forwarding.
- Experience of pricing, quotation and planning customer deliveries across air & road freight.
- Desirable experience of customs compliance.
- Excellent customer service experience.
- Knowledge of INCOTerms is advantageous.
- Commutable to Southampton.
£28,000-£34,000 basic salary. Company wide profit bonus up to £5k per annum. 32 days annual leave. Comprehensive company benefits account. Large opportunities to progress knowledge and job banding.
Locations
Freight Operations Co-ordinator employer: Green & Wolvin Recruitment
Contact Detail:
Green & Wolvin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Operations Co-ordinator
✨Tip Number 1
Familiarise yourself with the key terms and processes in freight forwarding, especially INCOTerms. Understanding these will not only help you in interviews but also demonstrate your commitment to the industry.
✨Tip Number 2
Network with professionals in the shipping and logistics sector. Attend industry events or join relevant online forums to connect with people who can provide insights and potentially refer you to opportunities at our company.
✨Tip Number 3
Research our company and its operations thoroughly. Knowing about our global presence and specific services we offer will allow you to tailor your conversations and show genuine interest during any discussions.
✨Tip Number 4
Prepare to discuss real-world scenarios related to freight operations. Think of examples where you've demonstrated problem-solving skills or customer service excellence, as these are crucial for the role of Freight Operations Co-ordinator.
We think you need these skills to ace Freight Operations Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding, especially in air, sea, and road freight. Include any specific achievements or projects that demonstrate your skills in logistics and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the freight forwarding industry. Mention why you are interested in this role and how your background aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your knowledge of INCOTerms, customs compliance, and any experience with pricing and quotations. These are key areas that the employer is looking for.
Showcase Customer Service Experience: Since excellent customer service is crucial for this role, provide examples of how you've successfully managed client relationships or resolved issues in previous positions or during your studies.
How to prepare for a job interview at Green & Wolvin Recruitment
✨Know Your Freight Forwarding Basics
Make sure you brush up on the fundamentals of freight forwarding, including air, sea, and road logistics. Understanding INCOTerms and customs documentation will show your potential employer that you're serious about the role.
✨Demonstrate Customer Service Skills
Since the role involves building relationships with clients, be prepared to discuss your previous customer service experiences. Highlight any situations where you went above and beyond to meet a client's needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in logistics scenarios. Think of examples from your past experience or studies where you successfully managed a shipping issue or improved operational efficiency.
✨Show Enthusiasm for the Industry
Whether you're an experienced freight forwarder or a recent graduate, express your passion for the shipping industry. Discuss any relevant projects, internships, or coursework that sparked your interest in freight operations.
