General Manager - Music & Arts Venue

Saint Luke\’s, an award-winning music and arts events venue, is seeking a General Manager who can effectively lead and inspire our team to deliver exceptional experiences.

You will work closely with company stakeholders to drive the business towards long-term profitability. You will play a pivotal role in ensuring that the venue operates at its highest potential.

Key Responsibilities:

1. Drive Financial Success: Lead all revenue-generating areas with a focus on maximizing and maintaining strong profitability and standards.
2. Collaborate for Profit: Partner with the music booking and events sales teams to boost venue occupancy and profitability.
3. Stay Market-Savvy: Keep up with trends, competitor activity, and market insights to keep the venue competitive and relevant.
4. Coordinate Events & Operations: Oversee the event schedule and work closely with operations to ensure smooth, efficient execution from planning to post-event wrap-up.
5. Support Marketing & Ticketing: Work with marketing and ticketing teams to grow visibility and engagement.
6. Build a Great Culture: Champion a positive, inclusive workplace that supports staff well-being and encourages top performance.
7. Nurture Key Relationships: Build strong ties with promoters, clients, suppliers, and partners to drive repeat business and attract new opportunities.
8. Deliver Great Customer Experience: Ensure all communication is prompt, professional, and customer-focused to build loyalty and long-term relationships.

To thrive in this role, you will need:

1. Genuine passion for the hospitality industry, coupled with a strong commitment to ensuring that the teams you lead and work with share this passion.
2. Comprehensive understanding of business finance, enabling you to maximize sales and surpass key performance indicators (KPIs).
3. Personality that exudes charisma and confidence.
4. A love for food, beverages, customer service, and, above all, people.
5. Entrepreneurial spirit, demonstrating astute business acumen and self-motivation.
6. Previous experience as General Manager or Deputy General Manager within a customer service-focused hospitality and events environment.

Hours and Work Life

• £Salary DoE. £35-40k per annum + tips/svc + commission
• We aim for a 4-day work week; however, this may vary depending on business needs.
• 48-hour p/w contract; however, once up to speed, 40-45hrs is achievable.

Applications with CV and cover letter to

The deadline is Monday 28 April 2025 at 12:00.

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