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For Companies At a Glance
- Tasks: Lead a team to deliver an amazing customer experience and smash store targets.
- Company: Join Superdry, a brand known for its stylish products and positive environmental impact.
- Benefits: Enjoy competitive pay, generous discounts, flexible hours, and a stylish wardrobe allowance.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and personal growth.
- Qualifications: Retail experience and a passion for style are essential; leadership skills are a plus.
- Other info: Embrace a fast-paced environment and contribute to exciting new collections.
Retail Team Leader (Brand Lead)
Role
As a Brand Lead you are an ambassador for our brand, delivering an amazing customer experience in store and supporting the management team to motivate and lead the associate team to exceed store targets.
Responsibilities
- Use local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions for the best customer experience, including handling consumer issues in store.
- Be a brand ambassador by role‑modeling our behaviours, values, and style.
- Be a positive role model, building trust through collaboration and open communication.
- Continuously develop product knowledge and business understanding.
- Take pride in store appearance and embrace the Superdry look, ensuring the store looks amazing.
- Own delivery of business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
- Support key compliance tasks, including loss prevention and health and safety.
- Exceed expectations and drive an attitude of continuous improvement in the wider team.
- Embrace the Superdry culture and share it with colleagues.
- Maintain commercial awareness of the store, understand KPIs, and bring fresh ideas to the leadership team to drive performance.
- Get things done – each day should be productive, making a positive impact for the store.
- Be yourself.
- Hold keys for the store and take responsibility for opening/closing and cash handling.
People
- Support day‑to‑day supervision of the team.
- Motivate teammates to deliver amazing service levels.
- Provide clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets.
- Lead the team, with managers, to hit store targets and ensure the store is a great place to work.
- Coordinate the team across operational tasks, guiding them with operational expertise.
- Provide timely feedback to associates, recognising success and challenging poor performance.
- Contribute to the business talent and formal performance review processes.
You Are
- Experienced in retail/sales and operations in store, ready to step up.
- All about our brand and consumers, creating memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through daily activities.
- Exposure to people‑management activities.
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people to get results.
- Organised and uses time purposefully, confidently owning tasks and goals.
- Sees challenges as opportunities.
- Loves sharing passion with others and acts as a positive role model.
- A creative thinker, always searching for the best solution in every situation.
- Views change as exciting and enjoys a fast‑paced environment.
- Authentic and genuine.
Benefits
- A competitive hourly rate.
- 20 days holiday plus a birthday day off.
- A new style‑obsessed Superdry wardrobe with generous clothing allowance.
- Up to 50% staff discount online and in store.
- Flexible working patterns, including 4‑day week for full‑time (dependent on store availability).
- Training and development focused on style and service.
- Tailored induction and onboarding to set you up for success.
- Pension contributions.
- Life assurance.
- Inclusive, diverse workplace with sustainable premium products.
Who We Are
Superdry has been making world‑class product for 15 years. Our mission is to inspire and engage contemporary, style‑obsessed consumers while leaving a positive environmental legacy. We have built a brand that has cut through the global apparel market at record speed, taking market share from established brands. We are embarking on a journey to reset our brand and return to our design‑led roots, launching four new collections and looking for talented people to join us.
Seniority Level
Mid‑Senior Level
Employment Type
Temporary
Job Function
Sales and Customer Service
Industries
Retail Apparel and Fashion
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Retail Team Leader employer: Superdry
Contact Detail:
Superdry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with Superdry's brand values and culture. Understanding what makes the brand unique will help you embody its spirit during your interactions with the team and customers, showcasing your genuine passion for the brand.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated a team in previous roles. Highlighting your ability to inspire others will show that you're ready to take on the responsibilities of a Retail Team Leader.
✨Tip Number 3
Prepare to discuss your knowledge of retail operations and customer service. Being able to articulate how you've successfully managed store performance and enhanced customer experiences will set you apart from other candidates.
✨Tip Number 4
Showcase your creativity by thinking of innovative ideas that could improve store performance or enhance the customer experience. Presenting fresh concepts will demonstrate your proactive approach and commitment to driving excellence.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Superdry's brand values and culture. Familiarise yourself with their products and customer experience approach. This will help you tailor your application to reflect your alignment with their brand.
Highlight Relevant Experience: In your CV and cover letter, emphasise your retail and sales experience, particularly any leadership roles. Provide specific examples of how you've motivated teams or improved customer experiences in previous positions.
Showcase Your Passion: Express your passion for style and product knowledge in your application. Mention any relevant experiences that demonstrate your enthusiasm for fashion and how it translates into delivering exceptional customer service.
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Team Leader position. Use keywords from the job description and relate your skills and experiences directly to the responsibilities outlined, such as team motivation and operational excellence.
How to prepare for a job interview at Superdry
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Superdry and its products during the interview. Share specific examples of how you connect with the brand's style and values, as this will demonstrate that you are a genuine ambassador for the brand.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and motivating teams. Highlight instances where you've successfully inspired your colleagues to achieve targets or improve performance, as this aligns with the role's focus on team leadership.
✨Be Ready to Discuss Customer Experience
Since delivering an amazing customer experience is key, think of examples where you've gone above and beyond for customers. Be prepared to explain how you would handle consumer issues in-store and ensure a positive shopping experience.
✨Emphasise Your Organisational Skills
The role requires effective time management and organisation. Share how you prioritise tasks and manage your time effectively in a fast-paced environment, as this will show that you can take ownership of your responsibilities.
