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- Tasks: Manage operational risk and support training within the Home Finance Distribution team.
- Company: Join a challenger bank founded in 2007, committed to Shariah principles.
- Benefits: Enjoy 25 days holiday, pension plan, private medical insurance, and more.
- Why this job: Be part of a culture focused on excellence and customer satisfaction.
- Qualifications: Knowledge of mortgage regulations and proficiency in MS Office required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Learning and Development programme.
Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time' across the Customer and Broker journey.
Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes.
Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies.
Provide feedback on individual performance objectives and monitor progress.
Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
Supporting major incident identification, escalation, and resolution.
Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses.
Provide independent assurance of compliance with policies.
Liaise (in conjunction with the Customer Governance Manager) with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes.
Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.
Good working knowledge of Mortgage and Home Finance regulation.
Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum).
Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model.
Understanding of compliance with group policies including Conduct Risk.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Locations
Quality & Control Manager employer: Gatehouse Bank plc
Contact Detail:
Gatehouse Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Control Manager
✨Tip Number 1
Familiarise yourself with the specific regulations and compliance standards related to Mortgage and Home Finance in the UK. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Network with professionals in the banking and finance sector, particularly those involved in operational risk and quality control. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with training and competence schemes. Be ready to share examples of how you've identified training gaps and implemented solutions in previous roles, as this is a key aspect of the Quality & Control Manager position.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've conducted root cause analysis in past roles. Highlighting your ability to identify weaknesses and recommend improvements will align well with the responsibilities of this role.
We think you need these skills to ace Quality & Control Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational risk management, training and competence schemes, and compliance monitoring. Use specific examples that demonstrate your ability to support a 'Right First Time' culture.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background in mortgage and home finance regulation aligns with the job requirements, and mention any experience you have with performance metrics and customer feedback analysis.
Showcase Relevant Skills: Emphasise your proficiency in MS Office applications, particularly Excel, as well as your understanding of UK banking regulations and risk management principles. Highlight any specific training or certifications that relate to the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Quality & Control Manager.
How to prepare for a job interview at Gatehouse Bank plc
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Quality & Control Manager role. Familiarise yourself with the key responsibilities, such as managing operational risk and liaising with compliance monitoring. This will help you articulate how your skills align with the job.
✨Showcase Your Knowledge of Regulations
Given the importance of compliance in this role, be prepared to discuss your understanding of mortgage and home finance regulations. Highlight any relevant experience you have in risk management and controls principles, especially within the context of the three lines of defence model.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly around incident identification and resolution. Prepare examples from your past experiences where you've successfully managed similar situations, demonstrating your analytical skills and ability to implement effective solutions.
✨Emphasise Continuous Improvement
The role involves evaluating training gaps and recommending changes to procedures. Be ready to discuss how you've previously identified areas for improvement and the steps you took to enhance processes. This shows your proactive approach and commitment to fostering a culture of 'Right First Time'.
