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- Tasks: Lead quality control and training initiatives to ensure top-notch customer experiences.
- Company: Join a dynamic challenger bank committed to Shariah principles and innovative finance solutions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension plan among other perks.
- Why this job: Be part of a culture that values 'Right First Time' and continuous improvement in a supportive environment.
- Qualifications: Knowledge of mortgage regulations and MS Office; ideally hold Competent Supervisor status.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Learning and Development programme.
Key responsibilities
- Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time' across the Customer and Broker journey.
- Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes.
- Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
- Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies.
- Provide feedback on individual performance objectives and monitor progress.
- Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
- Supporting major incident identification, escalation, and resolution.
- Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses.
- Provide independent assurance of compliance with policies.
- Liaise (in conjunction with the Customer Governance Manager) with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes.
- Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.
Skills required
- Good working knowledge of Mortgage and Home Finance regulation.
- Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum).
- Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model.
- Understanding of compliance with group policies including Conduct Risk.
- Ideally hold a Competent Supervisor status.
About us
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Additional Details
- We offer highly attractive reward package; the typical benefits include: 25 days holiday entitlement increasing with service, Pension plan, Private medical insurance, Dental cover, Income protection, Life assurance, Employee referral bonus.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank.
Locations
Quality Control and Procedures Supervisor employer: Gatehouse Bank plc
Contact Detail:
Gatehouse Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control and Procedures Supervisor
✨Tip Number 1
Familiarise yourself with the latest Mortgage and Home Finance regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 2
Network with professionals in the banking and finance sector, especially those who have experience in quality control and operational risk. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified training gaps or improved processes in previous roles. This will showcase your problem-solving skills and your ability to contribute to a 'Right First Time' culture.
✨Tip Number 4
Research Gatehouse Bank's values and culture, particularly their commitment to Shariah principles. Tailoring your conversation to align with their ethos can set you apart from other candidates.
We think you need these skills to ace Quality Control and Procedures Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Quality Control and Procedures Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in operational risk management, compliance monitoring, and training assessments. Use specific examples that demonstrate your ability to support a 'Right First Time' culture.
Showcase Your Skills: Make sure to mention your knowledge of mortgage and home finance regulations, as well as your proficiency in MS Office applications. If you hold a Competent Supervisor status, be sure to include this prominently in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you are interested in working for a challenger bank like Gatehouse Bank and how you can contribute to their goals.
How to prepare for a job interview at Gatehouse Bank plc
✨Understand the Regulatory Landscape
Make sure you have a solid grasp of mortgage and home finance regulations. Familiarise yourself with the key compliance aspects that the company adheres to, as this will demonstrate your commitment to maintaining high standards in quality control.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've previously identified training gaps or evaluated performance metrics. Use specific examples to illustrate your ability to analyse data and recommend improvements, which is crucial for the role.
✨Emphasise Team Collaboration
Highlight your experience in working with cross-functional teams, especially in liaising with compliance monitoring and audits. This shows that you can effectively communicate and collaborate with various stakeholders to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in risk event reviews and incident resolution. Prepare scenarios from your past experiences where you successfully navigated challenges, as this will showcase your practical knowledge and decision-making abilities.
