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For Companies At a Glance
- Tasks: Lead user research and design services that meet user needs and business goals.
- Company: Join a dynamic team focused on user-centric design and innovation.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact by enhancing user experiences and driving strategic projects.
- Qualifications: Bachelor's or Master's in relevant fields with experience in user research and service design.
- Other info: Mentorship opportunities available to foster continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a talented and experienced User Research and Service Design Lead to join our team. In this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives.
Main Duties and Responsibilities
- Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to gain insights into user behaviours, needs, and pain points.
- Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions.
- Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results.
- Develop and maintain user personas, journey maps, and other UX artifacts to guide the design process and ensure a user-centric approach.
- Drive the creation of service blueprints and design solutions that enhance the end-to-end user experience across multiple touchpoints.
- Map end-to-end processes, both internal and external, and workflows to identify bottlenecks and translate them into opportunities for improvement.
- Work closely with the data team to understand how data systems integrate through user flows and explore opportunities for improving critical paths and overall user experience.
- Champion best practices in user-centered design and service design methodologies within the organization.
- Mentor and coach all members of the team, fostering a culture of continuous learning and improvement.
Skills and Experience
- Bachelor's or Master's degree in Human-Computer Interaction, Design, Psychology, or a related field.
- Demonstrable experience in user research, service design, or related roles.
- Proficiency in a variety of qualitative and quantitative research methods, tools, and techniques.
- Strong analytical skills with the ability to synthesise complex data into actionable insights and recommendations.
- Excellent communication and collaboration skills, with the ability to effectively convey research findings and design concepts to stakeholders at all levels.
- Experience working in Agile or Lean environments is a plus.
- Experience of working in complex, data, and analytics environments.
- Desirable, but not essential, experience of working in the legal or professional service fields.
User Research & Service Design Lead employer: Chambers & Partners
Contact Detail:
Chambers & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Research & Service Design Lead
✨Tip Number 1
Familiarise yourself with user research methodologies and service design principles. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of user research and service design. Attend relevant meetups or webinars to connect with others and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific projects where you've led user research initiatives. Be ready to share how your findings influenced design decisions and improved user experiences, as this will showcase your practical experience.
✨Tip Number 4
Stay updated on the latest trends and tools in user research and service design. Being knowledgeable about current best practices will help you stand out as a candidate who is proactive and engaged in the field.
We think you need these skills to ace User Research & Service Design Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user research and service design. Use specific examples that demonstrate your skills in leading research initiatives and collaborating with cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user-centred design. Mention how your background aligns with the responsibilities of the role, and provide examples of past projects where you successfully improved user experiences.
Highlight Relevant Skills: In your application, emphasise your proficiency in qualitative and quantitative research methods. Discuss your analytical skills and how you've used data to inform design decisions in previous roles.
Showcase Leadership Experience: If you have experience mentoring or coaching team members, be sure to include this in your application. Highlight how you've fostered a culture of continuous learning and improvement in your previous positions.
How to prepare for a job interview at Chambers & Partners
✨Showcase Your Research Skills
Be prepared to discuss your experience with various user research methods. Highlight specific projects where you led interviews, surveys, or usability testing, and share the insights you gained and how they influenced design decisions.
✨Demonstrate Collaboration
Since this role involves working with cross-functional teams, be ready to provide examples of how you've successfully collaborated with product managers, designers, and engineers in the past. Emphasise your communication skills and ability to align team goals.
✨Present Your Analytical Thinking
Prepare to discuss how you analyse data and synthesise complex information into actionable insights. Bring examples of how your analytical skills have led to improvements in user experience or service design in previous roles.
✨Emphasise User-Centric Design
Make sure to convey your passion for user-centred design. Discuss how you've developed user personas, journey maps, or service blueprints in the past, and how these tools guided your design process to enhance user experiences.
