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For Companies At a Glance
- Tasks: Lead user research and design services that meet user needs and business goals.
- Company: Join a dynamic team focused on user-centric design and innovation.
- Benefits: Enjoy flexible working arrangements and opportunities for professional growth.
- Why this job: Make a real impact by enhancing user experiences and driving strategic projects.
- Qualifications: 8+ years in user research or service design; degree in relevant field required.
- Other info: Experience in Agile environments is a plus; mentorship opportunities available.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a talented and experienced User Research and Service Design Lead to join our team. In this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives.
Main Duties and Responsibilities:
- Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to gain insights into user behaviours, needs, and pain points.
- Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions.
- Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results.
- Develop and maintain user personas, journey maps, and other UX artifacts to guide the design process and ensure a user-centric approach.
- Drive the creation of service blueprints and design solutions that enhance the end-to-end user experience across multiple touchpoints.
- Map end-to-end processes, both internal and external, and workflows to identify bottlenecks and translate them into opportunities for improvement.
- Work closely with the data team to understand how data systems integrate through user flows and explore opportunities for improving critical paths and overall user experience.
- Champion best practices in user-centered design and service design methodologies within the organization.
- Mentor and coach all members of the team, fostering a culture of continuous learning and improvement.
Skills and Experience:
- Proficiency in a variety of qualitative and quantitative research methods, tools, and techniques.
- Strong analytical skills with the ability to synthesise complex data into actionable insights and recommendations.
- Excellent communication and collaboration skills, with the ability to effectively convey research findings and design concepts to stakeholders at all levels.
- Experience working in Agile or Lean environments is a plus.
- Experience of working in complex, data and analytics environments.
- Desirable, but not essential, experience of working in the legal or professional service fields.
Person Specification:
- Bachelor's or Master's degree in Human-Computer Interaction, Design, Psychology, or related field.
- 8+ years of experience in user research, service design, or related roles.
User Research and Service Design Lead employer: Chambers & Partners
Contact Detail:
Chambers & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Research and Service Design Lead
✨Tip Number 1
Familiarise yourself with the latest user research methodologies and service design frameworks. Being well-versed in these areas will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in user research and service design. Attend industry meetups or webinars to connect with others in the field, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific projects where you've led user research initiatives. Be ready to share insights on how your work has directly impacted user experience and business outcomes, as this will showcase your practical experience.
✨Tip Number 4
Demonstrate your ability to collaborate with cross-functional teams by sharing examples of successful partnerships. Highlighting your communication skills and teamwork will be crucial, especially since this role involves working closely with various stakeholders.
We think you need these skills to ace User Research and Service Design Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user research and service design. Focus on specific projects where you've led research initiatives or collaborated with cross-functional teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user-centered design and detail how your skills align with the responsibilities outlined in the job description. Mention any experience you have with Agile or Lean environments, as well as your ability to mentor others.
Showcase Your Research Skills: Include examples of qualitative and quantitative research methods you've used in past roles. Highlight any specific tools or techniques that demonstrate your proficiency and how they contributed to actionable insights.
Prepare for Potential Questions: Anticipate questions related to your experience with user personas, journey maps, and service blueprints. Be ready to discuss how you've identified bottlenecks in processes and translated them into opportunities for improvement.
How to prepare for a job interview at Chambers & Partners
✨Showcase Your Research Skills
Prepare to discuss specific user research methods you've employed in the past. Be ready to share examples of how your insights have directly influenced design decisions and improved user experiences.
✨Demonstrate Collaboration
Highlight your experience working with cross-functional teams. Discuss how you’ve effectively communicated research findings to stakeholders and collaborated on projects to ensure alignment with business objectives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would approach mapping user journeys or identifying bottlenecks in a service design context, and be prepared to articulate your thought process.
✨Emphasise Continuous Learning
Since mentoring and coaching are part of the role, be ready to talk about how you stay updated with industry trends and best practices. Share any experiences where you’ve fostered a culture of learning within your team.
