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For Companies At a Glance
- Tasks: Lead AI system implementations and manage enterprise customer accounts.
- Company: Faculty transforms performance through human-centric AI for over 300 global customers.
- Benefits: Join a diverse team, learn from experts, and enjoy a dynamic work environment.
- Why this job: Be part of innovative AI solutions that drive real-world impact and foster growth.
- Qualifications: Extensive B2B tech consulting experience and strong communication skills required.
- Other info: Opportunity to join a talent pool for future Senior Manager roles.
The predicted salary is between 48000 - 84000 £ per year.
About Faculty
At Faculty, we transform organisational performance through safe, impactful and human-centric AI. With a decade of experience, we provide over 300 global customers with software, bespoke AI consultancy, and Fellows from our award-winning Fellowship programme. Our expert team brings together leaders from across government, academia and global tech giants to solve the biggest challenges in applied AI. Should you join us, you’ll have the chance to work with, and learn from, some of the brilliant minds who are bringing Frontier AI to the frontlines of the world. We are growing rapidly, and are always open to great talent. If you apply to this job, you will be added to a talent pool which we will visit when we have a live Senior Manager requirement.
About Frontier
Frontier is Faculty’s AI as a service product - an AI-powered simulation technology which improves the speed, quality and execution of decisions across enterprise. Using a computational twin framework, it goes beyond business intelligence and data science to connect AI models and siloed data from across organisations, and enable decision intelligence on a new scale. In line with our conviction that AI should be human-led, Frontier enables the best combination of human and machine intelligence by making AI models interactive so business users can test future scenarios, understand impact, and make optimal decisions. We need you to bridge the gap between our product’s advanced AI capabilities and real-world business impact. Bringing together the expertise of Software Engineers, Data Scientists, and Design specialists, you will ensure successful customisation and deployment for our enterprise clients. Your work will drive meaningful results for our clients, turning their toughest challenges into opportunities for innovation.
What you’ll be doing
- Your role as Senior Manager will evolve as Frontier grows. You'll have the opportunity to balance strategic vision and operational excellence, forging deep relationships with customers and delivery partners.
- Your remit will include:
- Lead transformational AI system implementations by scoping solutions that deliver customer value and by navigating complex challenges in partnership with technical colleagues.
- Manage enterprise customer accounts, including pricing, contract negotiations, resourcing and identifying growth opportunities.
- Build trust with senior stakeholders in global enterprises through delivery excellence and a deep understanding of how Frontier addresses their unique problems.
- Serve as the customers’ advocate within Faculty, providing feedback and insights to the product development team to enhance customer satisfaction.
- Create scalable delivery assets, from playbooks and education guides to process improvements that empower delivery partners and customers alike.
- Define and establish a customer support function tailored to diverse client needs.
- Collaborate with the business development team to explore novel use cases and strategic growth opportunities for Frontier.
Who we’re looking for
- Extensive experience in B2B technology consulting or product development.
- An analytical, forensic and thorough approach to problem discovery.
- A proven track record of leading teams to deliver technically complex projects, particularly involving AI/ML technologies, leveraging technology platforms.
- Exceptional communication skills, capable of simplifying complex concepts and fostering trust with both technical and business stakeholders.
- Experience managing senior customer relationships and influencing across multiple internal teams.
- A proactive and adaptable mindset, thriving in ambiguity and always finding solutions to drive success.
- High personal standards - a grasp on the detail and able to context switch between this and the bigger picture.
What we can offer you:
The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. Faculty is the professional challenge of a lifetime. You’ll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you’ll learn something new from everyone you meet.
Senior Manager - Talent Pool employer: Faculty
Contact Detail:
Faculty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Talent Pool
✨Tip Number 1
Familiarise yourself with the latest trends in AI and machine learning, especially how they apply to B2B technology consulting. This knowledge will help you engage in meaningful conversations with potential employers and demonstrate your understanding of the industry.
✨Tip Number 2
Network with professionals in the AI and tech consulting space. Attend industry events, webinars, or join relevant online communities. Building relationships can lead to referrals and insider information about job openings at Faculty.
✨Tip Number 3
Showcase your experience in managing complex projects and customer relationships through case studies or examples during networking conversations. This will highlight your capability to handle the responsibilities of a Senior Manager role effectively.
✨Tip Number 4
Stay updated on Faculty's developments and their Frontier product. Understanding their offerings and how they solve real-world problems will allow you to speak confidently about how you can contribute to their mission when the opportunity arises.
We think you need these skills to ace Senior Manager - Talent Pool
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Manager position at Faculty. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your extensive experience in B2B technology consulting or product development. Highlight specific projects where you've led teams to deliver complex AI/ML solutions, and ensure it reflects your analytical skills and ability to manage senior customer relationships.
Write a Tailored Cover Letter: In your cover letter, express your passion for AI and how you can bridge the gap between advanced AI capabilities and real-world business impact. Use specific examples from your past experiences to demonstrate your problem-solving skills and ability to build trust with stakeholders.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a section in your application that highlights your ability to simplify complex concepts. You might also want to mention any experience you have in creating delivery assets like playbooks or education guides.
How to prepare for a job interview at Faculty
✨Understand the AI Landscape
Familiarise yourself with the latest trends in AI and how they apply to business. Be prepared to discuss how Faculty's Frontier product can transform decision-making processes for enterprises.
✨Showcase Your Leadership Experience
Highlight your experience in managing complex projects and leading teams, especially in B2B technology consulting. Use specific examples to demonstrate your ability to navigate challenges and deliver results.
✨Communicate Clearly and Effectively
Practice simplifying complex concepts, as this role requires exceptional communication skills. Be ready to explain technical details in a way that resonates with both technical and non-technical stakeholders.
✨Demonstrate Customer-Centric Thinking
Emphasise your experience in building relationships with senior stakeholders and managing customer accounts. Discuss how you advocate for customers and provide insights to enhance their satisfaction.
