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- Tasks: Supervise daily operations and ensure guests have unforgettable experiences.
- Company: Join TOCA Social, the world's first football-themed dining and entertainment venue!
- Benefits: Enjoy £12.21 per hour, complimentary games, discounts, and a supportive work environment.
- Why this job: Be part of a fun, energetic team with great progression opportunities in a unique setting.
- Qualifications: 1-2 years of supervisory experience in hospitality; must be a reliable, outgoing team player.
- Other info: Flexible hours available; training starts in June, with interviews from 6th to 13th May.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits:
- £12.21 per hour plus service charge (OTE £14.50 per hour)
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Full and Part Time roles available
- Great progression opportunities as we expand!
You must be available to attend an interview between 6th May and 13th May and training between 6th June and 20th June.
Job Highlights:
- Location: TOCA Social, Westfield White City, London, W12 7GF
- Reports to: Hospitality Manager
- Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
By joining us as a Supervisor in Training, you will be honing your hospitality skills and developing your leadership skills in close partnership with our Hospitality Managers. We will support your development through structured pathway training, and regular check-ins to ensure you are successful in the role. The dynamic role of a Supervisor (in Training) means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so if you are ready for what your next step could look like, apply now!
Role Scope & Responsibilities:
We’re searching for a Supervisor in Training who will work closely with all teammates and venue leadership teams to oversee daily operations, ensuring guests experience a memorable visit. This is a crucial role in supporting and developing our venue teams, by being their go-to for support. Some of your responsibilities will include:
- Supporting seamless venue operations and experiences for all guests
- Managing teammates to TOCA Social standards, meeting targets and ensuring all teammates are shift ready
- Supporting leadership teams and various departments when necessary, being a hands-on team player
- Coaching teammates on delivering world class experiences
- Providing constructive feedback when appropriate - escalating any issues to the venue leadership team
- Ensuring teammates receive a proper induction and any training necessary
- Assisting with TOCA Talents events
- Supporting venue operations during events or with VIP/high profile guests to create awesome experiences
- Owning sections/departments at popular times and being able to perform all venue roles & responsibilities
- Effectively communicating (written or verbally) with all guests and teammates e.g. stock levels, performance, standards, box demos etc
- Owning daily reporting and briefings
- Developing other teammates skills for future career progression and knowledge sharing
- Leading new opportunities/initiatives, encouraging teammate support
- Encouraging teammate best practice to meet the TOCA Social standards at all times
Qualifications & Experience:
- A confident and outgoing team player with 1-2 years supervisory experience within hospitality
- A punctual and reliable individual with a great attitude and work ethic!
- The ability to thrive under pressure whilst maintaining a can-do and guest first attitude
- A hands-on individual who’s willing to support the team and venue leadership
- Someone passionate about developing themselves and teammates to deliver outstanding experiences
- Flexibility to work across evenings and weekends
- A willingness to support teammates across the venue and in varying departments where necessary
- Individuals with a vibrant presence on the venue floor and are ready to support teams where needed, maintaining a warm and friendly manner at all times.
- A quick learner with the ability to work under pressure in a fast-paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
Supervisor in Training- Westfield, White City, London employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Training- Westfield, White City, London
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their brand and values will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your supervisory experience by preparing specific examples of how you've successfully managed teams in a fast-paced environment. Highlighting your ability to lead and support others will resonate well with the hiring managers.
✨Tip Number 3
Be ready to discuss your flexibility and willingness to work evenings and weekends. This is crucial for the role, so emphasising your availability will show that you're committed to meeting the venue's needs.
✨Tip Number 4
Prepare to demonstrate your passion for delivering outstanding guest experiences. Think of ways you've gone above and beyond in previous roles to create memorable moments for customers, as this aligns perfectly with TOCA Social's mission.
We think you need these skills to ace Supervisor in Training- Westfield, White City, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in hospitality. Emphasise your ability to thrive under pressure and your passion for delivering outstanding guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at TOCA Social. Mention specific examples of how you've supported teams in previous roles and your commitment to developing others.
Highlight Flexibility: Since the role requires flexibility to work evenings and weekends, make sure to mention your availability clearly in your application. This shows you are ready to meet the demands of the position.
Showcase Your Personality: TOCA Social values a vibrant presence on the venue floor. Use your application to convey your outgoing personality and your eagerness to create memorable experiences for guests.
How to prepare for a job interview at TOCA Social
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns perfectly with TOCA Social's mission.
✨Demonstrate Team Leadership Skills
Since the role involves supervising and coaching teammates, be prepared to discuss your leadership style. Highlight any past experiences where you successfully managed a team or supported colleagues, showcasing your ability to motivate and develop others.
✨Emphasise Flexibility and Adaptability
Given the dynamic nature of the role, it's crucial to convey your flexibility in working hours and your ability to adapt to changing situations. Share examples of how you've thrived in fast-paced environments and handled unexpected challenges.
✨Prepare Questions About Development Opportunities
TOCA Social values career progression, so come prepared with questions about training and development pathways. This shows your commitment to personal growth and your interest in contributing to the team's success.
