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For Companies At a Glance
- Tasks: Drive product adoption and engage with customers through training and campaigns.
- Company: Join KnowBe4, a top-rated workplace focused on security awareness training.
- Benefits: Enjoy bonuses, tuition reimbursement, and a relaxed dress code in a fun environment.
- Why this job: Be part of a supportive team that values transparency and professional growth.
- Qualifications: 2 years in customer success or account management; tech-savvy with strong communication skills.
- Other info: Remote work options available; great culture with exciting team activities.
The predicted salary is between 36000 - 60000 £ per year.
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Job Description
Adoption Specialists at KnowBe4 are focused on ensuring customers receive the most value from their existing service with us. The team focuses primarily on driving up low product usage through a range of digital touch and high touch strategies such as email campaigns, customer training webinars and direct account engagements. Customer Success Adoption Specialists are experienced CSMs with a specific technical focus to be able to engage with customers to analyze to drive additional value. The Customer Success Adoption Specialist is also critical in analyzing product adoption rise and falls in our customer base to shape the team's focus on which customers to prioritize.
Responsibilities:
- The ability to drive up product adoption for a book of accounts they own
- Working with customers to review and configure their product policies
- Analyzing technical tools and configurations to identify low product adoption causes
- Monitoring and reporting on low product usage
- Developing, supporting, and running product training webinars
- Creating customer campaigns, including writing product newsletters and other automated comms
- Designing and implementing scalable automation for customers in ChurnZero
Minimum Qualifications:
- 2 yrs CS/account management/support/customer-facing experience
- Experience in cybersecurity preferred
- IT-based university degree or technical experience is preferred
- Familiar with Customer Success platforms such as ChurnZero is a bonus
- Strong technical aptitude
- Strong interpersonal, presentation & communication skills
- Strategic partnership building
- Business acumen
- Project management skills
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.
Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit.
No recruitment agencies, please.
Customer Success Adoption Specialist (Position located in London, England) employer: KnowBe4
Contact Detail:
KnowBe4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Adoption Specialist (Position located in London, England)
✨Tip Number 1
Familiarise yourself with KnowBe4's products and services. Understanding their security awareness training and simulated phishing platform will help you engage more effectively with customers and demonstrate your value during interviews.
✨Tip Number 2
Network with current or former employees of KnowBe4 on LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your technical aptitude by discussing relevant tools or platforms you've used in previous roles. If you have experience with Customer Success platforms like ChurnZero, make sure to highlight that as it’s a bonus for this position.
✨Tip Number 4
Prepare examples of how you've driven product adoption in past roles. Be ready to discuss specific strategies you implemented and the results achieved, as this aligns closely with the responsibilities of the Customer Success Adoption Specialist role.
We think you need these skills to ace Customer Success Adoption Specialist (Position located in London, England)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Adoption Specialist position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer success or account management experience, especially if it relates to cybersecurity. Use specific examples to demonstrate how you've driven product adoption or improved customer engagement in previous roles.
Showcase Technical Skills: Since the role requires a strong technical aptitude, mention any relevant IT-based qualifications or experiences. If you're familiar with Customer Success platforms like ChurnZero, be sure to highlight this in your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your understanding of KnowBe4's mission and values. Discuss why you're excited about the opportunity and how your skills align with their focus on customer success and product adoption.
How to prepare for a job interview at KnowBe4
✨Understand the Company Culture
Before your interview, take some time to research KnowBe4's culture and values. They emphasise radical transparency and continuous professional development, so be prepared to discuss how you align with these principles and how you can contribute to a fun and engaging workplace.
✨Showcase Your Technical Skills
As a Customer Success Adoption Specialist, you'll need a strong technical aptitude. Be ready to discuss your experience with cybersecurity and any relevant tools like ChurnZero. Prepare examples of how you've used technical skills to drive product adoption in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer engagement strategies. Think of specific scenarios where you've successfully increased product usage or resolved customer issues, and be ready to share these experiences during the interview.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to present a mock training session or explain a complex concept, so be prepared to showcase your presentation skills and ability to engage an audience.
