Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor and maintain the health of data clusters in a fast-paced environment.
- Company: Join VAST Data, a leader in AI-driven data management solutions.
- Benefits: Enjoy flexible shift options and opportunities for hands-on training.
- Why this job: Be part of a revolutionary company at the forefront of AI technology.
- Qualifications: Experience in network monitoring and strong communication skills are preferred.
- Other info: Work in a dynamic team and contribute to impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
VAST Data is looking for a Technical Escalation Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the centre of the revolution in artificial intelligence. VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference.
As a Technical Escalation Engineer, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 network operations centre-style environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders.
The Role
- Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly.
- Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes.
- Perform initial investigation and diagnosis of problems, escalating complex issues to support.
- Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system.
- Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication.
- Conduct routine checks and audits to identify potential problems or vulnerabilities.
- Assist with the implementation of changes and updates to the infrastructure as directed by team leads.
- Assist with writing Root Cause Analysis documentation, and delivering to customers within prescribed timelines.
- Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage.
- Maintain up-to-date knowledge of VAST Data Platform technologies via prescribed hands-on training modules.
- Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data.
- Provide excellent customer service to internal and external stakeholders during incident resolution and communication.
Requirements
- Proven experience as a NOC Operator or in a similar network monitoring role is preferred.
- Superior communication skills, both written and verbal, to interact with technical and non-technical stakeholders.
- Strong understanding of networking concepts, protocols, and technologies (TCP/IP, SNMP, DHCP, DNS, etc.).
- Ability to work independently and collaboratively in a team-based environment.
- Excellent problem-solving and analytical skills, with the ability to multitask effectively.
- Willingness to work in a 24/7 shift-based environment, including nights, weekends, and holidays.
- Detail-oriented and committed to maintaining accurate documentation.
- Demonstrated commitment to continuous learning and self-improvement.
Technical Escalation Engineer - EMEA employer: BlueSnap, Inc
Contact Detail:
BlueSnap, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Escalation Engineer - EMEA
✨Tip Number 1
Familiarise yourself with VAST Data's products and services. Understanding their data management vision and how they integrate AI into their infrastructure will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your networking knowledge, especially protocols like TCP/IP, SNMP, DHCP, and DNS. Being able to discuss these concepts confidently will demonstrate your technical expertise and readiness for the role.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully managed incidents or resolved complex issues in a network operations environment.
✨Tip Number 4
Showcase your commitment to continuous learning. Mention any relevant training or certifications you've completed, as well as your willingness to engage in hands-on training modules offered by VAST Data.
We think you need these skills to ace Technical Escalation Engineer - EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Technical Escalation Engineer position at VAST Data. Tailor your application to highlight relevant experience in network monitoring and incident management.
Highlight Relevant Skills: In your CV and cover letter, emphasise your superior communication skills, understanding of networking concepts, and any experience you have in a NOC or similar role. Use specific examples to demonstrate your problem-solving abilities and teamwork.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working with VAST Data. Mention their innovative approach to AI and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at BlueSnap, Inc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Escalation Engineer. Familiarise yourself with monitoring tools and incident management processes, as well as the specific technologies mentioned in the job description, such as TCP/IP and SNMP.
✨Showcase Communication Skills
Since this role requires clear communication with both technical and non-technical stakeholders, prepare examples that demonstrate your ability to convey complex information simply. Practice articulating your thoughts clearly and concisely.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think of past experiences where you successfully resolved incidents or managed network issues, and be ready to discuss your thought process during those situations.
✨Demonstrate Continuous Learning
VAST Data values a commitment to continuous learning. Be prepared to discuss how you stay updated with industry trends and technologies. Mention any relevant training or certifications you've pursued to enhance your skills.
