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- Tasks: Lead the Dumfries branch, coach your team, and ensure exceptional customer service.
- Company: Join Yopa Dumfries & Galloway, a top property specialist in South-West Scotland with a family feel.
- Benefits: Enjoy competitive salary, performance bonuses, company pension, and 28 days holiday.
- Why this job: Be part of a growing team that values passion, collaboration, and outstanding service.
- Qualifications: Experience in customer service, property knowledge preferred, and strong communication skills required.
- Other info: Opportunity for training and qualifications funded by the company.
The predicted salary is between 36000 - 60000 £ per year.
Location: Dumfries Office.
Hours per week: 40 hours
Hours of work: Monday to Friday (8:30 - 17:00)
Purpose of the role: Due to continued growth, we have a unique opportunity to join our successful Dumfries branch in this newly created role of Branch Manager. Yopa DG are the leading property specialists in South-West Scotland. The reputation of Yopa Dumfries & Galloway brand has been built on the back of our successful track record of sales, instructions, unrivalled market knowledge and exceptional customer service.
The Branch Manager will have responsibility for managing the Dumfries branch, providing coaching and support to all members of the team. The role will be responsible for delivering an exceptional customer service experience and operating effective sales processes and reporting systems in order to achieve the branch's financial targets and KPIs. You will also work alongside the Company Director to identify opportunities for business development and to implement a marketing plan that delivers the businesses growth targets.
The role will be responsible for ensuring the team is operating as effectively and efficiently as possible, continually looking for ways to improve service experience through better use of systems and more effective processes and ensuring that all compliance and administration requirements are met. You will proactively support the development of all team members to enable them to reach their potential.
Key Responsibilities:
- You will be an effective network and understand how to utilise your personal and professional network in order to maximise new business opportunities for the branch.
- With demonstrable experience in managing relationships with clients and leading others, you will display the essential skills required to effectively communicate, influence, motivate and develop your team.
- By placing customer service at the heart of what you do, along with having a real drive for operational/financial results and continual improvement, you'll effectively allocate resources, implement processes, and develop people to run a highly effective and profitable branch with a reputation for outstanding service.
Key competencies:
- Proven ability to deliver excellent standards of customer service
- Some form of Property Industry Knowledge Highly Desirable
- Expert in estate agency & handling sales negotiators (desirable not essential)
- Knowledge of the residential sales processes within the Scottish market preferred.
- Proven ability to deliver financial targets and KPIs
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Prior experience with CRM systems (desirable not essential)
- Full Driving licence
Behavioural competencies:
- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
- Negotiation (Desirable)
- Business Development & Fee Generation
- Ability to Multitask & Prioritise Workload
- Highly Organised & Motivated
- People Management
Benefits:
- Competitive Salary (based on experience) with Incentivised Commission & Performance Bonuses
- Company Pension
- Access to Company Vehicles
- Company Events
- 28 Days Holiday a Year
- Training & Qualification Courses (CELA) available (company funded)
About Us: When you join Yopa Dumfries & Galloway, you’ll discover the difference you can make. This branch is independently owned & operated by Greenacre Estate Agents Ltd under a franchise agreement with Yopa Property Ltd. Seven years in business, we are a growing and ambitious company, but at our foundations we have a family feel. We have a small & ‘close-knit’ local team of fantastic individuals who all have a passion for what they do.
Branch Manager Yopa Dumfries & Galloway employer: Yopa
Contact Detail:
Yopa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager Yopa Dumfries & Galloway
✨Tip Number 1
Network actively within the property industry in Dumfries & Galloway. Attend local events, join relevant online forums, and connect with professionals on platforms like LinkedIn to build relationships that could lead to opportunities at Yopa.
✨Tip Number 2
Familiarise yourself with the local property market trends and Yopa's unique selling points. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your previous experience in managing teams and delivering exceptional customer service. Use specific examples that highlight your ability to motivate others and achieve financial targets, as these are key aspects of the Branch Manager role.
✨Tip Number 4
Showcase your problem-solving skills by thinking of innovative ways to improve branch operations. Be ready to share ideas on how you would enhance customer service and streamline processes, which aligns with Yopa's focus on continual improvement.
We think you need these skills to ace Branch Manager Yopa Dumfries & Galloway
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Emphasise any leadership roles you've held and your ability to meet financial targets and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the property industry and your understanding of the Dumfries & Galloway market. Mention specific examples of how you've successfully managed teams and improved customer service in previous roles.
Highlight Key Competencies: In your application, clearly outline your skills in communication, collaboration, and problem-solving. Provide examples of how you've used these skills to drive business development and enhance team performance.
Showcase Your Network: Mention your professional network and how you plan to leverage it to create new business opportunities for Yopa Dumfries & Galloway. This will demonstrate your proactive approach to business development.
How to prepare for a job interview at Yopa
✨Showcase Your Leadership Skills
As a Branch Manager, you'll be expected to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and support strategies.
✨Demonstrate Customer Service Excellence
Yopa places a strong emphasis on customer service. Be ready to discuss specific instances where you've gone above and beyond for clients, and how you plan to instil this ethos within your team.
✨Know the Property Market
Familiarise yourself with the local property market in Dumfries & Galloway. Being able to discuss current trends and challenges will show your commitment and understanding of the industry.
✨Prepare for Business Development Questions
Since the role involves identifying growth opportunities, think about strategies you've implemented in previous roles that led to business development. Be prepared to share your ideas on how to attract new clients.
