Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the charge in creating unforgettable guest experiences and ensuring satisfaction.
- Company: Join Morgans Originals, a vibrant collection of unique hotels celebrating culture and community.
- Benefits: Enjoy meals on duty, free dry cleaning, and a season ticket loan for travel.
- Why this job: Be part of a fun, diverse team that values creativity and positive impact.
- Qualifications: Customer-facing experience in hospitality preferred; strong communication and attention to detail required.
- Other info: Opportunities for growth within a global family of brands and regular staff celebrations.
The predicted salary is between 30000 - 42000 £ per year.
The Guest Experience Manager plays a crucial role in providing exceptional guest experiences, ensuring guest satisfaction, and maintaining positive relationships. This role will help Sanderson create welcoming and memorable stays for all guests.
A Bit About You
- Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
- Be a team player - We always have each other's backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
- Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories - for our guests and each other.
- Makes Positive impacts - We do more to make a positive impact - from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
- Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness - both with guests and each other. The best idea wins, no matter where it comes from.
- Loves to think big & believe - We’re dreamers and entrepreneurial - big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.
To be successful in this role we ask that you have:
- Experience in a customer-facing position, ideally in a high-end or lifestyle hotel is preferred.
- Proficiency in using hotel management software and reservation systems. Opera Cloud is preferential.
- You function best in a fast-paced environment and enjoy a challenge.
- Excellent verbal and written communication skills.
- Excellent attention to detail.
- Ability to build and maintain relationships.
- Flexibility in working hours is required.
Benefits
- Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
- Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
- Season ticket loan to help with the annual cost of travel.
- Ride to work scheme, a loan of up to 5000 to help with the cost of a bike and equipment if you want to ride to work.
- 250 referral bonus if you refer a family member/friend and they pass probation and stay six months.
- Guest Experience (A free night at Sanderson, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
- Free CODE membership, enjoy the finest that hospitality has to offer.
- Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
- Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
- Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
- Employee Assistance Programme - We’ve got your back, we work with a confidential service provider who can offer support about anything whether it be medical, mental, legal or financial.
- Mental Health Champions - It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
- Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
- Eye care vouchers - We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.
Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.
Guest Experience Manager - London employer: Sanderson London
Contact Detail:
Sanderson London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager - London
✨Tip Number 1
Familiarise yourself with the hotel management software, especially Opera Cloud, as it's preferred for this role. If you haven't used it before, consider taking an online course or watching tutorials to get a head start.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences for guests in previous roles. Think about specific situations where you went above and beyond to ensure satisfaction.
✨Tip Number 3
Emphasise your ability to work in a fast-paced environment. Be ready to discuss how you've handled challenges or high-pressure situations in the past, demonstrating your resilience and adaptability.
✨Tip Number 4
Research Sanderson's values and culture to align your approach with their emphasis on fun, kindness, and teamwork. Prepare to share how you embody these qualities and how you can contribute to a positive guest experience.
We think you need these skills to ace Guest Experience Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in high-end or lifestyle hotels. Emphasise your proficiency with hotel management software and any specific systems like Opera Cloud.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional guest experiences. Share specific examples of how you've positively impacted guest satisfaction in previous roles, and demonstrate your ability to work well in a team.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure that your application is free from errors and clearly conveys your thoughts. Use a friendly yet professional tone to reflect the fun and welcoming environment of the company.
Highlight Flexibility and Adaptability: Mention your flexibility in working hours and your ability to thrive in fast-paced environments. Provide examples of how you've successfully managed challenges in previous positions, showcasing your problem-solving skills and adaptability.
How to prepare for a job interview at Sanderson London
✨Show Your Personality
As a Guest Experience Manager, being original and authentic is key. Don’t be afraid to let your personality shine through during the interview. Share personal anecdotes that reflect your unique approach to guest experiences.
✨Demonstrate Team Spirit
This role requires a strong team player mentality. Be prepared to discuss examples of how you've collaborated with others in previous roles. Highlight moments where you supported your colleagues to enhance guest satisfaction.
✨Emphasise Communication Skills
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Consider preparing a few scenarios where your communication made a positive impact on a guest's experience.
✨Be Ready to Think Big
The company values big, bold thinkers. Come equipped with ideas on how you could enhance the guest experience at Sanderson. Show that you're not afraid to challenge the norm and think creatively about potential improvements.
