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- Tasks: Manage sales ledger, chase payments, and provide top-notch customer service.
- Company: Join a dynamic team focused on financial excellence and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Why this job: Be part of a supportive culture that values teamwork and personal development.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Contact Maria for an informal chat about this exciting opportunity.
Location: Bourne
Hours: (Apply online only)
Salary: 27000 - 29000
Role Purpose: To focus on the management of the sales ledger, ensuring prompt payment from customers while providing excellent customer service and reducing potential bad debts. To further manage customer credit limits ensuring compliance with internal & credit insurance policies.
Key Accountabilities & Responsibilities:
- Chase & collect all amounts owing on the sales ledger (telephone, e-mail & letter)
- Review & reconcile accounts with credit balances
- Prepare account reconciliations for all key accounts (high volume & high value accounts)
- Process telephone card payments from customers
- Manage referred orders from sales/customer service department daily
- Manage credit control email box actioning customer requests & recording invoice disputes on customer accounts
- Ensure customer credit limits align with credit bureau & credit insurance requirements including annual limit reviews
- Identify & investigate short payments/deductions/refunds on customer payments
- Provide customers (internal & external) with excellent customer service
- Identify changes in customer payment patterns & escalate concerns to the Senior Credit Controller
- Ad-hoc reporting or other sales ledger & administrative functions, including training of colleagues, as requested from time to time
- Support colleagues within the department to ensure excellent customer service and achievement of departmental KPIs & targets
- Ensure compliance with all Company policies & procedures
- Actively work towards achieving departmental & individual KPIs & targets
Please contact Maria for an informal chat about this role.
Credit Control - Hybrid employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control - Hybrid
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Controller. Understanding the nuances of managing sales ledgers and customer credit limits will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Prepare to discuss your experience in customer service, as this role emphasises excellent communication. Think of specific examples where you've successfully resolved customer issues or improved payment processes.
✨Tip Number 3
Research common credit control software and tools that are used in the industry. Being able to mention your familiarity with these systems can set you apart from other candidates.
✨Tip Number 4
Reach out to Maria for an informal chat about the role. This not only shows your interest but also gives you a chance to ask questions that can help you tailor your approach when applying.
We think you need these skills to ace Credit Control - Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Credit Controller position. Tailor your application to highlight relevant experience in managing sales ledgers and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed credit control, reconciled accounts, or provided excellent customer service. Use specific examples to demonstrate your skills.
Showcase Your Skills: Mention any specific skills that are relevant to the role, such as proficiency in accounting software, strong communication abilities, and experience with credit management policies. This will help you stand out.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Address how your background aligns with the company's needs and express your enthusiasm for contributing to their team.
How to prepare for a job interview at Commercial Recruitment
✨Know Your Numbers
Familiarise yourself with key financial terms and concepts related to credit control. Be prepared to discuss your experience with managing sales ledgers, reconciling accounts, and handling customer payments.
✨Demonstrate Customer Service Skills
Since the role emphasises excellent customer service, think of examples where you've successfully resolved customer issues or improved client relationships. Highlight your communication skills and ability to handle disputes effectively.
✨Understand Compliance Requirements
Research the importance of compliance with internal policies and credit insurance requirements. Be ready to explain how you ensure adherence to these standards in your previous roles.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios, such as how you would handle a customer who consistently pays late. Prepare structured responses that showcase your problem-solving abilities and proactive approach.
