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For Companies At a Glance
- Tasks: Serve customers and create an unforgettable shopping experience while driving sales.
- Company: Join the Prada Group, a leader in luxury fashion with a rich heritage since 1913.
- Benefits: Enjoy a creative work environment, opportunities for growth, and a diverse team.
- Why this job: Be an ambassador for a prestigious brand and connect with fashion enthusiasts.
- Qualifications: Experience in luxury retail, fluent in English and Russian, and a passion for fashion.
- Other info: Work at Harrods, one of the world's most iconic department stores.
The predicted salary is between 30000 - 42000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximises sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role with luxury womens ready to wear experience.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Being able to work in team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English and Russian expected.
Miu Miu - Client Advisor Russian Speaker - Harrods employer: Miu Miu
Contact Detail:
Miu Miu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor Russian Speaker - Harrods
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding their unique approach to luxury fashion will help you convey this effectively to customers, making you a more compelling candidate.
✨Tip Number 2
Brush up on your knowledge of current fashion trends and competitors in the luxury sector. Being able to discuss these topics confidently during your interview will demonstrate your passion and commitment to the role.
✨Tip Number 3
Practice your communication skills in both English and Russian. Since fluency in both languages is essential for this position, being able to showcase your language skills in a conversational setting can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Miu Miu or the Prada Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Miu Miu - Client Advisor Russian Speaker - Harrods
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Miu Miu's philosophy and values. Highlight your understanding of the brand in your application, showcasing how your personal values align with theirs.
Tailor Your CV: Make sure your CV reflects your experience in luxury retail, particularly in women's ready-to-wear. Emphasise any relevant skills such as client relationship management and sales performance.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for fashion and luxury. Mention your fluency in Russian and English, and how it can benefit the role.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully built relationships with clients in the past. Highlight your problem-solving abilities and your approach to providing excellent customer service.
How to prepare for a job interview at Miu Miu
✨Showcase Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion and the Miu Miu brand during the interview. Share specific examples of how you stay updated on fashion trends and your personal experiences with luxury products.
✨Demonstrate Your Client Relationship Skills
Prepare to discuss your previous experience in building long-lasting relationships with clients. Highlight any successful strategies you've used to foster loyalty and enhance customer satisfaction, as this is crucial for the role.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practice handling various scenarios, including difficult customers or upselling opportunities, to showcase your problem-solving skills and adaptability.
✨Research the Brand and Its Values
Familiarise yourself with Miu Miu's philosophy, values, and recent collections. Being knowledgeable about the brand will not only impress the interviewers but also help you convey the brand's message effectively to potential clients.
