IT Apprenticeship in Rugby

Rugby School is a prestigious and forward-thinking independent school that offers an outstanding educational experience. They pride themselves on their commitment to excellence in all aspects of education, including their technology services. As a part of the Rugby School Group, you will have the unique opportunity to contribute to the delivery of cutting-edge IT support that powers teaching and learning.

They are seeking an enthusiastic and dedicated IT Support Apprentice to join their IT team. As the first point of contact for IT support requests from staff, students, and other users, you will play a pivotal role in delivering friendly, professional support for a wide range of IT systems and services. This hands-on apprenticeship offers the chance to gain real-world experience in supporting technology in an educational setting, contributing directly to enhancing the learning experience at Rugby School.

A Typical Day in the Job:

• Be the first point of contact for IT support, offering friendly, professional assistance to staff, students, and users across multiple school sites.
• Diagnose and troubleshoot a wide range of technical issues, including desktops, laptops, printers, and classroom devices like projectors and interactive whiteboards.
• Support software and hardware installations, ensuring that new technology is configured and ready to use.
• Assist with network and Wi-Fi troubleshooting, gaining valuable experience in managing connectivity issues.
• Help manage user accounts, including creating accounts, resetting passwords, and maintaining secure access to systems and services.
• Log and track IT support requests accurately, contributing to internal guides and documentation for future reference and shared learning.
• Manage and maintain IT equipment inventory, including tagging and tracking devices to ensure smooth operations.
• Collaborate with a talented IT team, participating in training sessions and learning hands-on to enhance your skills in educational technology.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary: £15,000 per annum
• Working Hours: 37.5 hours per week, Monday to Friday, from 08:30 to 17:00
• Holiday: Enjoy 25 days of annual leave, plus bank holidays
• Gym Membership: Free gym membership, with discounted rates available for family members
• Cycle to Work Scheme: Save on commuting with our Cycle to Work Scheme
• Well-being: Take part in well-being classes, including yoga sessions to support your physical and mental health
• Career Growth: We offer great progression opportunities to help you develop your skills and advance in your IT career
• Discounted School Fees: Benefit from discounted school fees for family members

Desired Qualities, Skills and Knowledge:

• Excellent customer service and communication skills, including a professional telephone manner.
• Strong problem-solving abilities with a focus on resolving issues effectively.
• Ability to multitask, prioritise workloads, and meet deadlines in a fast-paced environment.
• Positive, enthusiastic, and adaptable with a strong willingness to learn and grow.
• Ability to work both independently and collaboratively as part of a team.
• Full UK driving license is desirable for the role.
• Grade 4/C in Maths and 5/C in English at GCSE is required for this role.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.