Directorate Business Manager

Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff

Main area: Improvement; Transformation; Programme Management

Grade: Band 7

Contract: Permanent

Hours: Full time
Flexible working
37.5 hours per week (Hybrid working on site and remotely with requirements to travel as needed)

Job ref: 164-7109308

Site: City Hospital Campus
Town: Nottingham
Salary: £46,148 – £52,809 per annum
Salary period: Yearly
Closing: 17/04/2025 23:59
Interview date: 24/04/2025

Job overview

The Improvement, Transformation and Programmes Directorate plays a vital role in the delivery of change across the Trust. Covering almost all major change programmes, including the sizeable digital transformation agenda and supporting our organisational pursuit of a continuous improvement culture and approach, our services connect across the Trust and beyond. The directorate contains the following services: The Programme Management Office; The Improvement & Transformation Team; The Financial Transformation Team; and The Digital Business Partnerships Team.

The Directorate Support team supports the Directorate Leadership Team and service senior leads to operate effectively and deliver their strategic, corporate and statutory objectives, ensuring that their time is utilised efficiently to support the needs of the organisation. They will provide a key point of contact for services and teams as appropriate.

Based within the PMO, this role will work across the directorate and take direct responsibility for the directorate support team ensuring close working across the directorate and across the wider portfolio of Digital, Information and Transformation to ensure operational excellence and standardisation where appropriate.

Main duties of the job

1. Liaise with a wide range of people, services and partner organisations/agencies both internally and externally on behalf of the Directorate Leadership Team.
2. Proactively deal with complex issues, leading on and co-ordinating service developments with strict deadlines and ever-changing priorities as directed by the Directorate Leadership Team.
3. Compile, prioritise and manage any business plans necessary to underpin and resource the Directorate’s work programme.
4. Take responsibility for the business and administrative support activities including the supervision and delivery of key action plans, ensuring clear plans that are communicated, actioned and delivered in a timely manner.
5. Manage communications and engagement activities on behalf of the Directorate Leadership Team ensuring they are appraised of priority, significant and contentious items.
6. Manage the Directorate Leadership Team’s diaries using independent judgement to prioritise their work schedule.
7. Act as budget holder and authorised signatory for allocated budgets.
8. Prepare all relevant administrative submissions and planning requirements in line with scheduled timelines and process.

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please refer to the Job Description for a full outline of responsibilities related to the role and the service function.

Person specification

Training & Qualifications

• Educated to Degree Level, or possessing equivalent knowledge, training and experience, including health service management, change management.
• Evidence of continuing personal development.
• Project management or Improvement qualification or equivalent.

Experience

• Management and leadership experience of an administrative function or team, especially in busy and pressurised environments.
• Experience of managing formal and informal HR processes.
• Advanced experience of providing a comprehensive administration service to senior level leadership teams at Band 6 for at least two years in the NHS or equivalent in other sectors.
• Substantial experience of writing high level papers and presentations that communicate complex and difficult issues in a simple and understandable manner.
• Experience of gathering and analysing data, identifying themes and distilling information, writing briefings and making appropriate recommendations.
• Experience of handling highly confidential and sensitive information.
• Experience of working in a complex, busy and pressurised environment with competing priorities.
• Experience of introducing improvement and/or change to a working environment, often where there are more than one with competing priorities.
• Ability to follow Standard Financial Instructions on behalf of senior leadership.
• Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint.
• Knowledge of administrative procedures and information analysis.
• Experience of working in the wider public sector.
• Knowledge of the NHS and its structures, current agenda and challenges.
• Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes.
• Knowledge of Caldicott and information governance.

Communication and Relationship Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
• Negotiating, networking and persuasive skills.
• Enthusiastic and self-motivated with a friendly manner.
• Compassionate and caring.

Analytical and Judgement Skills

• Ability to apply sound judgement and logical approach to identify key or underlying issues in complex situations, being objective and innovative and using initiative to resolve problems.
• Good numerical skills.
• Planning and problem-solving skills and ability to respond to sudden unexpected demands.
• Ability to pull together comprehensive draft reports, data and letters.

Planning and Organisation Skills

• Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and others workload to meet deadlines.
• Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales, with conflicting priorities.
• Ability to cope with pressure during busy periods and act in a professional manner at all times.

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards.

___________________________________________________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

Closing Dates : Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication : All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications.

If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:

• Stay in full-time education, for example at a college.
• Start an Apprenticeship.
• Spend 20 hours of more a week working or volunteering, while in part-time education or training.

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks : NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information : If I have previous NHS service – I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service : Your post may be subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram, Twitter and Facebook.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name: Ricardo Pereira
Job title: Director of ITP
Email address:

Additional information:

Richard Goold (Assistant Director of Programmes)

Kay Fairy (Head of Digital Partnerships)

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