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- Tasks: Lead the Front Office Team to create unforgettable guest experiences.
- Company: Join Klarent Hospitality, a growing brand with hotels across the UK and Ireland.
- Benefits: Enjoy meals on shift, discounts on stays, and opportunities for personal development.
- Why this job: Be part of a supportive team that values your hard work and offers growth opportunities.
- Qualifications: Passionate, positive, and a team player with great communication skills.
- Other info: Flexible shifts including mornings, evenings, and weekends; fully funded apprenticeships available.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Klarent Hospitality are recruiting for a Reception Manager. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role: As the Reception Manager, you will assist in supervising the Front Office Team. Ensure the Team Members are prepared and informed to deliver Guests an exceptional experience from check-in through check-out. The Reception Manager is responsible for managing and creating exceptional and memorable first impressions to all hotel users. Assist the Front Office Manager to evaluate levels of exceptional customer service. Organised, structured, able to delegate whilst addressing all business needs. Operates with a sales focus and promotes the hotel brand's loyalty scheme. Maximise room occupancy at the best rates. Able to implement up-selling techniques to promote hotel services and facilities. Assist with all departmental objectives, work schedules, budgets, policies, and procedures. Monitor the appearance, standards, and performance of the Front Office Team Members. Support and assist with training, absence monitoring, performance managing, coaching, mentoring, and developing. Product savvy, knowledgeable in expected services and pricing.
Work Experience: Does the below sound like you?
- Passionate and willing to learn.
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Ambitious and hard-working.
- Good communication and excellent grooming standards.
- Ability to work morning, afternoon/evening, and weekends.
- Deliver exceptional customer experiences all the time.
Benefits: Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift.
- Sales incentives and initiative rewards.
- Discounted / Free use of leisure facilities – “Hotel specific”.
- Free Car Parking – “Hotel specific”.
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives.
- Opportunities for your personal development within the Hotel Group Brand Portfolio.
- Fully funded apprenticeships – T&Cs apply.
- Annual Holidays entitlements inclusive of Bank Holidays.
- Opportunity to buy additional holiday entitlements.
- Pension enrolment.
Reception Manager - Franchise employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Franchise
✨Tip Number 1
Familiarise yourself with the specific hotel brand's values and customer service standards. This will help you align your approach during interviews and demonstrate that you understand what it takes to create exceptional guest experiences.
✨Tip Number 2
Network with current or former employees of Klarent Hospitality. They can provide valuable insights into the company culture and expectations, which can give you an edge in your discussions during the hiring process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed a team or improved customer service in previous roles. Highlighting your leadership skills and ability to enhance guest satisfaction will resonate well with the hiring managers.
✨Tip Number 4
Showcase your knowledge of up-selling techniques and how they can benefit the hotel's revenue. Being able to articulate strategies for maximising room occupancy and promoting loyalty schemes will demonstrate your sales focus and business acumen.
We think you need these skills to ace Reception Manager - Franchise
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you managed a team or improved guest experiences, as these are key for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create exceptional guest experiences. Mention specific examples of how you've successfully managed teams or implemented customer service strategies in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as leadership, communication, and organisational abilities. Mention your experience with up-selling techniques and managing front office operations.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Klarent Hospitality and express why you want to be part of their team. Mention any specific aspects of their brand or values that resonate with you, which can help you stand out as a candidate.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Customer Service Skills
As a Reception Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to create memorable experiences and handle difficult situations with grace.
✨Demonstrate Leadership Qualities
Since you'll be supervising the Front Office Team, it's important to showcase your leadership skills. Discuss your experience in training and mentoring staff, as well as how you motivate a team to achieve high standards of service.
✨Familiarise Yourself with the Brand
Research Klarent Hospitality and understand their brand values and loyalty schemes. Being knowledgeable about the company will show your genuine interest in the role and help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage guest complaints or implement up-selling techniques. Be ready to explain your thought process and the outcomes of your actions.
