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- Tasks: Lead a team to create an amazing shopping experience and drive store performance.
- Company: Join White Stuff, a vibrant brand known for unique fashion and homeware since 1985.
- Benefits: Enjoy perks like a quarterly bonus, 25 days holiday, and a 50% staff discount.
- Why this job: Be part of a supportive culture that values your ideas and encourages personal growth.
- Qualifications: Passion for retail and fashion with experience in team leadership and commercial success.
- Other info: Opportunity to volunteer in the community and engage in charity events.
The predicted salary is between 30000 - 42000 £ per year.
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and leading a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff's presence in the local community.
WHAT YOU'LL BE DOING
- Customer Experience: Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey. Ensuring the team meets customer needs through multichannel shopping and endless aisle orders. Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
- Product Presentation and Visual Standards: Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity. Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions. Ensuring that product and shop standards are excellent and maintained at all times. Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer. Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities. Evaluating shop product package and feeding back to Area Manager any commercial opportunities. Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
- Commercial Management: Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities. Ensuring that the shop is working within the budgets set. Leading the coordination of promotions, incentives, and key trading weeks.
- People Management and Development: Using the Learning and Development and operational tools provided to develop the team's knowledge and skillset, and help them reach their individual potential. Creating a positive team atmosphere in the shop which is focused on delivering results. Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets. Ensuring staff planning is effective to ensure that the right people are in the right places at the right times. Playing a key part in setting team objectives to ensure the team are working together to achieve goals. Attracting, recruiting and retaining high calibre team members. Engaging with succession planning to ensure that we are growing our own talent. Actively seeking opportunities in the local area that could benefit the shop such local events. Ensuring the team receives regular praise and feedback to support their engagement and continuous development. Leading annual and interim reviews for the team, with objectives monitored throughout the year.
- Shop Operations: Leading efficient and accurate delivery and replenishment processes. Playing a key role in organising stocktake and ensuring an accurate reconciliation. Ensuring that ship from store and Click and Collect processes are managed effectively by the team. Being a point of contact for internal and external stakeholders. Leading Health and Safety processes within the shop and ensuring team compliance. Developing professional relationships with other teams and areas of the business.
- Doing Good Stuff: Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE'LL OFFER YOU
As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Medical and Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Store Manager (37,5 Hours) employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager (37,5 Hours)
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and customer experience pillars. Understanding their approach to customer service will help you demonstrate how you can enhance the shopping experience during your interview.
✨Tip Number 2
Prepare examples of how you've successfully driven sales and managed a team in previous roles. Be ready to discuss specific KPIs you've met or exceeded, as this will show your commercial acumen and leadership skills.
✨Tip Number 3
Research local community events and initiatives that align with White Stuff's values. Being able to suggest ways to engage with the community will demonstrate your proactive approach and commitment to the brand.
✨Tip Number 4
Showcase your passion for retail and fashion by discussing current trends and how they relate to White Stuff's product offerings. This will help you connect with the interviewers and illustrate your enthusiasm for the role.
We think you need these skills to ace Store Manager (37,5 Hours)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with White Stuff's values, products, and customer experience approach. This will help you tailor your application to reflect how your personal values align with theirs.
Highlight Relevant Experience: Emphasise your retail and management experience in your CV and cover letter. Provide specific examples of how you've driven sales, led teams, and improved customer experiences in previous roles.
Showcase Your Passion: In your application, express your enthusiasm for retail and fashion. Share what inspires you about the industry and how you can contribute to White Stuff's unique brand identity.
Tailor Your Application: Customise your CV and cover letter for the Store Manager position. Use keywords from the job description and demonstrate how your skills and experiences make you the perfect fit for the role.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for the retail and fashion industry during the interview. Share specific examples of how your passion has driven your previous successes, whether it's through innovative ideas or exceptional customer service.
✨Demonstrate Leadership Skills
As a Store Manager, you'll need to inspire and lead your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed and developed a team in the past. Highlight any training or coaching experiences that showcase your ability to motivate others.
✨Understand Commercial Opportunities
Familiarise yourself with the commercial aspects of running a store. Be ready to discuss how you've identified and maximised sales opportunities in previous roles. Show that you can analyse KPIs and make data-driven decisions to improve performance.
✨Emphasise Community Engagement
White Stuff values its presence in the local community, so be prepared to talk about how you've engaged with your local area in past roles. Share any initiatives you've led or participated in that benefited the community and aligned with the brand's values.
