Creative Operations Lead

About Uncovered

Uncovered is a London based social first creative agency founded in 2017.

Social sits at the heart of everything that we do.

From strategy to production, our team is fluent in social language with a deep understanding of the online audience. Working with a diverse set of brands to understand their distinct identity and objectives, we apply social-first fundamentals for success: real world, real people, video-first.

We create at the speed of social; strategising, ideating, designing, and producing through our team of in-house strategists, creatives, art directors, copywriters, producers, editors, and videographers. We test, learn, and iterate in real time, delivering end-to-end solutions from creative strategy, through to reporting and analytics.

Our Uncovered office is a home to learn, grow and make a difference.

The Role

We are seeking an organised and experienced Creative Operations Lead to join our growing team. As Creative Operations Lead you will be the central point of contact between departments, driving efficiency and innovation while maintaining the agency’s creative vision and client satisfaction. You will play a key role in identifying areas for process improvement and implementing strategies that enhance the overall creative output and team performance. By overseeing project timelines, resource allocation, and internal communication, the Creative Operations Lead ensures that creative teams remain focused, productive, and aligned with client goals.

Responsibilities

• Guiding processes and workflows across the teams.
• Manage the end-to-end creative process, ensuring that projects are delivered on time and to the highest quality standards.
• Keep the team moving by removing blockers and helping them to work efficiently.
• Protect the team from distraction. Make sure the team can focus on delivering value without being pulled in too many directions.
• Bridge communication between teams.
• Optimisation of systems and processes.
• Confident ownership of asana for project management.
• Ensure that projects are booked, deadlines are met, and resources are available.
• Resource management and allocation. Assign tasks based on each team member\’s strengths and ensure that all team members are meeting their deadlines and producing quality work.
• Ensure that all content and creative assets are properly organised and accessible to the team for campaign execution.
• Ensure content is signed off by relevant stakeholders on time to ensure deadlines are met.
• Supplier and freelancer coordination.

Skills .

• Time Management : The ability to prioritise tasks, manage deadlines, and handle multiple projects at once without losing track of any detail.
• Attention to Detail : Ensuring every aspect of the project or studio operations is handled correctly, from scheduling to content approval.
• Resource Management : Effectively managing resources, including personnel and tools, to maximise productivity.
• Scheduling and Planning : Creating and sticking to detailed project timelines, ensuring that tasks are completed in the right order within deadlines.
• Risk Management : Identifying potential risks in projects, creating contingency plans, and resolving issues as they arise.
• Clear Communication : Effectively communicating with team members, and stakeholders to ensure that everyone is aligned on project goals, expectations, and timelines.
• Leadership : Motivating, guiding, and supporting the team to ensure they are performing at their best.
• Adaptability : The ability to pivot and adjust plans as needed when unexpected changes or obstacles arise.
• Creative Vision : Understanding creative processes and helping the team execute.
• Technical: Asana, Adobe Creative Suite, Google Workspace, Slack

Benefits:

• Hybrid and Flexible working (Monday & Friday work from home)
• Free Breakfast, Snacks & Drinks
• Pension Scheme
• Friday 3pm Finish
• Cycle to Work Scheme
• SPILL Therapy Support
• Monthly Wellness Fund
• Eye Care Allowance
• £500 Referral Scheme

*Uncovered Group is an Equal Opportunity Employer. We strive to be a diverse workforce, where all can thrive and belong. Uncovered is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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