At a Glance
- Tasks: Lead a team, drive customer service, and manage store operations.
- Company: Join Costa Coffee, a global brand known for its quality and community spirit.
- Benefits: Enjoy 50% off food and drinks, a matched pension, and potential bonuses up to £10,000.
- Why this job: Be part of a vibrant culture that values diversity and personal growth.
- Qualifications: Strong leadership experience and a passion for team development are essential.
- Other info: Opportunity to shape your success in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.
So, why Costa? We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are
We’re interested in your unique ingredients:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
For any reasonable adjustments and general queries, please get in touch with.
Store Manager - Torquay Drive Thru employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Torquay Drive Thru
✨Tip Number 1
Familiarise yourself with Costa Coffee's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed teams in the past. Be ready to discuss specific challenges you've faced and how you overcame them to drive team performance.
✨Tip Number 3
Research the local community around the Torquay Drive Thru. Being knowledgeable about the area and its customer base will allow you to speak confidently about how you can attract new customers and enhance their experience.
✨Tip Number 4
Prepare to discuss your vision for the store's success. Think about how you would create a strong customer service culture and what strategies you would implement to ensure repeat business and positive customer feedback.
We think you need these skills to ace Store Manager - Torquay Drive Thru
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Costa Coffee is looking for in a Store Manager. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your leadership experience and team management skills. Use specific examples that demonstrate your ability to drive customer service and sales, as mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention how your values align with Costa's culture and how you can contribute to their growth journey.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Costa Coffee
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand Customer Service Excellence
Costa Coffee places a strong emphasis on customer service. Be ready to discuss your approach to creating a positive customer experience and how you've driven customer satisfaction in previous roles.
✨Highlight Your Community Engagement
Since the role involves working within the local community, think about ways you've previously engaged with customers or contributed to community initiatives. This will show your commitment to building relationships and attracting new customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as managing under pressure or resolving conflicts within your team. Practise your responses to these scenarios to showcase your problem-solving skills.