Alexander Mcqueen Team Manager Bond Street Flagship Store

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. The house is known for uncompromising quality and creative vision. At McQueen, we live and breathe a culture defined by our key Behaviours:

• Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive.
• Teamwork – We put an emphasis on teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The Alexander McQueen Team Manager will be responsible for maximizing store performance to achieve targets and goals with a strong focus on team management and development. Key Accountabilities include:

• Leading the business and demonstrating the desired McQueen behaviours.
• Supporting the Store Manager to develop and implement business plans through analysis of the department’s performances.
• Driving performance of the team to exceed financial targets and maximize sales.
• Representing the Company within the local market, identifying opportunities to increase foot flow and building loyal relationships with the brand.
• Monitoring the performance of the assigned team categories and proposing action plans to reach targets.
• Ensuring the team develops full product knowledge through specific training.
• Collaborating with the VM team to ensure displays attract clients and maximize sales.

Client Experience:

• Leading and inspiring the team on executing superior client experience.
• Developing a client engagement mindset to build long-lasting relationships with clients.
• Managing customer complaints to ensure positive outcomes.
• Being present on the sales floor to ensure the highest standard of approach and service to clients.
• Encouraging the team to use digital tools to improve client relationships.

Team Development:

• Promoting a positive and professional team environment that fosters trust and respect.
• Providing ongoing feedback to client advisors to ensure their development and motivation.
• Conducting regular performance conversations with the team to discuss results and develop action plans.
• Training and inspiring the department sales team on product knowledge and sales techniques.
• Identifying talents within your team for internal development opportunities.

Key Requirements:

• Significant sales and team management experience within retail or service-related industry.
• Proven ability to drive positive customer experiences that build loyalty.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software.
• Strong verbal and written communication skills.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Commercial awareness and strong business acumen.
• Customer-centric approach and an entrepreneurial spirit.

Kering is committed to building a diverse workforce. We believe diversity enriches the workplace and helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome applications from all qualified candidates, regardless of their background.