Client Service Executive

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At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.
We’re proud to be one of the UK’s leading wealth managers, with over £109bn* in assets under management and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.
*As of June 2025
Location: London
Contract: 12 month fixed term contract
Working pattern: Hybrid
About the Role
To coordinate and ensure that excellent continuity and completeness of service promised to each client is provided in the local office working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.
What you’ll be responsible for
As requested by your Financial Planner, to proactively engage with clients to help them get up to date with matters in hand (within MiFID II procedures)
Assist with the preparation of outstanding financial advice on investments, pension planning, inheritance tax and estate planning, in an efficient manner
To remind FPs and schedule Annual Reviews as they fall due
To coordinate work with FPs, PPs and others in the delivery of service to clients.
Effective management of workloads
Provision of administrative support to Financial Planners
Maintain client records and internal CRM systems in accordance with the firm’s procedures
Follow all regulatory requirements including internal procedures and training for AML, complaints and MiFID II
Process new business applications and supporting documentation accurately ensuring feedback is given to clients, Investment Managers and FPs plus timescales are met.
Support relationships with IMs, Clients, external providers and all other stakeholders
Keep up with and participate in regular Model Office team communications and meetings and complete your actions in a timely manner
Provide support, guidance and training to other team members
Keep up to date with changes in procedures and follow them at all times
Other duties as directed by the department/line manager
Provide similar support to other offices or teams when cover is required as decided by line manager
About you
If you meet some of these criteria and are excited about the role, we encourage you to apply
Understanding and knowledge of client and Investment Managers’ expectations
High standard of accuracy and attention to detail.
Able to apply compliance knowledge
Time management
Ability to work with multiple Financial Planners and set and review priorities.
Ability to organise self and others
Competence when using Microsoft Office packages, Word (Advanced) and Excel (Intermediate) and other RFP packages
A good understanding of Financial Services administration practices. DFM knowledge would be beneficial for not essential.
Experience in similar role where the above skills where in evidence and used frequently.
CII exams beneficial but not essential
Our offer to you
We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.
We offer a comprehensive remuneration package, which we review regularly, and benefits include:
A company pension – 9% non-contributory or 10% if you contribute 5%
Private medical insurance – Individual on joining, family after 1 year’s service
Life assurance – 8 x salary
Company share scheme
Discretionary bonus
Flexible holidays – purchase up to 5 additional days
Green Car Scheme
Family friendly policies – enhanced family leave for parents & carers
Study support – study days and funding for courses and qualifications
Season travel ticket loansOther voluntary benefits you can choose to suit you
Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:
Sports & Social Committees , such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Take a moment to pause (Menopause) and Armed Forces.
The NextGen IM Network , which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.
Life at Rathbones
We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.
We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.
We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online.
If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at
Mission
We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.
Our values shape how we work:
– We aim high
– We get it done
– We show we care
– We do the right thing
These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.
We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.
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