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- Tasks: Join us as a 1st Line IT Support Technician, tackling support tickets and helping users daily.
- Company: We're a top UK training provider, passionate about making a difference in the digital space.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for growth.
- Why this job: Be part of exciting projects and make a real impact in a dynamic environment.
- Qualifications: Bring your communication skills, tech knowledge, and a clean driving license to the table.
- Other info: Diversity and inclusion are at our core; we support all candidates throughout the recruitment process.
The predicted salary is between 15000 - 35000 £ per year.
IT 1st Line Support Technician This role will see you undertake 1st line IT support tasks, such as the following: Capturing, managing and completing IT support tickets Answering phone and providing support (can be remote desktop support) Research/Quoting/Ordering of IT equipment Updating and maintenance of IT equipment and networks Drop-off/Pick-up of equipment and supplies for multiple-departments Fault finding and diagnostics Hardware maintenance & upgrades Managing user accounts across various systems QA Testing of new systems Experience & Skills Required The successful candidate will demonstrate the following: Accurate data entry and administration skills Good communication skills; both verbal and written Extremely organised Experience in Windows & Mac OS Knowledge of Unix/Linux is preferable Ability to research problems independently and offer solutions Clean driving licence Company:- This company is a leading UK training provider offering courses in M&E Safe Systems of Work, Electrical Installations, Legionella training and more. They are seeking an enthusiastic and passionate person to join their Digital team. A variety of projects with a small team allows team members to get involved and make a real difference in the company. Salary :- £25,000 Location :- Nether Poppleton Hours: 8:45 – 5:30 Monday to Thursday & 8:45 – 5:00 Friday (1 Hour Lunch) Diversity & Inclusion Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly. For further information in relation to this opportunity please contact Elliott on; Office: (phone number removed) Mobile: (phone number removed) Email: (url removed)
1st Line IT Support Technician employer: Kingsley Consulting
Contact Detail:
Kingsley Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Practice explaining complex IT issues in simple terms, as this will be crucial when providing support to users.
✨Tip Number 3
Show your enthusiasm for learning new technologies. Mention any recent courses or self-study you've undertaken related to Windows, Mac OS, or Unix/Linux, as this demonstrates your commitment to professional growth.
✨Tip Number 4
Prepare examples of past experiences where you successfully diagnosed and resolved IT issues. This will help you illustrate your problem-solving skills and ability to work independently during the interview.
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 1st Line IT Support Technician position. Highlight the key responsibilities and required skills, such as accurate data entry, communication skills, and experience with Windows & Mac OS.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that match the job requirements. Emphasize any previous IT support roles, your ability to manage support tickets, and your familiarity with hardware maintenance.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your problem-solving abilities and your passion for IT support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Kingsley Consulting
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows, Mac OS, and any knowledge of Unix/Linux. You might be asked to troubleshoot a common issue or explain how you would handle specific IT support scenarios.
✨Demonstrate Communication Skills
Since this role involves answering calls and providing support, practice clear and concise communication. Be ready to showcase how you can explain technical issues in simple terms to non-technical users.
✨Highlight Organizational Abilities
The job requires managing multiple IT support tickets and tasks. Share examples from your past experiences where you successfully prioritized tasks and maintained organization under pressure.
✨Prepare for Problem-Solving Questions
Expect questions that assess your ability to research problems independently. Think of specific instances where you identified an issue, researched solutions, and implemented them effectively.
