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- Tasks: Join us as a Technical Installation Specialist, installing coffee machines and ensuring customer satisfaction.
- Company: Franke is a leader in coffee machine technology, dedicated to innovation and excellence.
- Benefits: Enjoy 25 days of holiday, private healthcare, and opportunities for professional growth.
- Why this job: Be part of a collaborative team, solving technical challenges and making customers happy.
- Qualifications: Experience with installations, strong technical skills, and a customer-focused mindset are essential.
- Other info: Field-based role in London with potential travel; flexible hours during peak times.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled and dedicated Install Engineer to join our team specialising in coffee machines. The role involves conducting site surveys, preparing for installations, and successfully installing coffee machines at customer locations. The ideal candidate will have a strong technical aptitude, problem-solving skills, and a customer-focused mindset.
Responsibilities:
- Site Surveys: Conduct site surveys to assess installation requirements, including space, electrical needs, water supply, and other logistical factors. Communicate with customers to understand their specific requirements and provide recommendations.
- Installation of Coffee Machines: Carry out the installation of coffee machines at customer sites to manufacturers specifications & standards, ensuring correct setup and functionality. This includes connecting machines to water, power, and waste outlets and testing to confirm successful operation.
- Equipment Collection & Delivery: On occasions, you may be required to visit our head office to collect machinery or equipment and deliver it to the designated site.
- Customer Interaction: Provide excellent customer service throughout the installation process, ensuring the customer is satisfied with the placement and operation of the machine. Offer basic user training post-installation.
- Technical Troubleshooting: Identify and resolve any technical issues that may arise during the installation process, including mechanical, electrical, and software-related problems.
- Health & Safety Compliance: Ensure that all installations comply with health and safety regulations including PSSR regulations. This also includes using personal protective equipment (PPE) and adhering to safe working practices.
- Documentation: Maintain accurate records of site surveys, installation activities, and any issues encountered. Complete installation reports including boiler inspections and handover documents for customer records.
- Collaboration: Work closely with other departments such as sales, installation and training teams, customer service, and technical support to ensure seamless communication and a smooth customer experience.
Requirements
- Proven experience as an installation engineer, ideally with coffee machines or similar equipment.
- Strong technical skills, with an understanding of electrical, plumbing, and mechanical systems.
- Ability to read and interpret technical drawings and manuals.
- Excellent problem-solving abilities and attention to detail.
- Good communication and interpersonal skills, with a focus on delivering high levels of customer service.
- Ability to work independently as well as part of a team.
- Valid driver’s license and willingness to travel to customer sites.
Desirable:
- Experience with coffee machines or similar beverage dispensing equipment.
- Basic electrical or plumbing certification.
- Coffeesafe certification.
- Experience using tools and equipment related to installation tasks.
Working Conditions:
- May require extended hours during peak periods or special projects.
- Field based within London and surrounding areas although additional travel may be required.
What we offer you:
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays.
- Private Healthcare for you, with the option to add partner and children.
Technical Installation Specialist employer: Franke LLC
Contact Detail:
Franke LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Installation Specialist
✨Tip Number 1
Familiarise yourself with coffee machines and their installation processes. Understanding the technical aspects of these machines will not only boost your confidence but also help you stand out during interviews.
✨Tip Number 2
Network with professionals in the coffee machine industry. Attend trade shows or local events to meet potential colleagues and learn more about the latest technologies and trends, which can give you an edge in discussions.
✨Tip Number 3
Brush up on your problem-solving skills. Be prepared to discuss specific examples of how you've tackled technical issues in the past, as this will demonstrate your capability to handle challenges that may arise during installations.
✨Tip Number 4
Showcase your customer service skills. Since this role involves direct interaction with clients, think of ways to highlight your ability to communicate effectively and ensure customer satisfaction throughout the installation process.
We think you need these skills to ace Technical Installation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an installation engineer, particularly with coffee machines or similar equipment. Emphasise your technical skills and any certifications you hold that are pertinent to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service focus. Mention specific experiences where you've successfully installed equipment and how you ensured customer satisfaction.
Highlight Technical Skills: In your application, clearly outline your understanding of electrical, plumbing, and mechanical systems. Provide examples of how you've applied these skills in previous roles, especially in relation to site surveys and installations.
Showcase Communication Skills: Since customer interaction is key in this role, include examples of how you've effectively communicated with clients in the past. This could be through training sessions, addressing concerns, or providing recommendations during installations.
How to prepare for a job interview at Franke LLC
✨Showcase Your Technical Skills
Be prepared to discuss your technical experience, especially with coffee machines or similar equipment. Highlight specific projects where you successfully installed or troubleshot machinery, and be ready to explain the processes you followed.
✨Demonstrate Problem-Solving Abilities
During the interview, share examples of challenges you've faced in previous installations and how you resolved them. This will showcase your critical thinking and adaptability, which are essential for the role.
✨Emphasise Customer Service Skills
Since the role involves direct interaction with customers, illustrate your customer service experience. Discuss how you ensure customer satisfaction during installations and any training you provide post-installation.
✨Prepare for Health & Safety Questions
Familiarise yourself with health and safety regulations relevant to installations. Be ready to discuss how you ensure compliance during your work, including the use of PPE and safe working practices.
