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- Tasks: Lead media planning and execution for top B2B clients, ensuring smooth operations and high efficiency.
- Company: Join OMD EMEA, part of the world's largest media network, dedicated to better decisions and faster results.
- Benefits: Enjoy a hybrid work model with three days in the office and flexible remote options.
- Why this job: Be at the forefront of media operations, collaborating with diverse teams and making impactful decisions.
- Qualifications: Experience in media planning, strong client management skills, and proficiency in Microsoft Office required.
- Other info: We value diversity and inclusion, creating a supportive environment for all talents.
The predicted salary is between 48000 - 84000 £ per year.
The Client Operations Director is responsible for overseeing and managing the operational aspects of media planning and execution across one of our leading global B2B client accounts. This role involves coordinating with various teams, ensuring the smooth execution of media campaigns and their associated processes, and maintaining high standards of operational efficiency. The Client Operations Director plays a crucial role in client management, financial oversight, and process improvement.
Key Responsibilities:
- Client Management: Serve as the primary point of contact for media clients for operational and administrative functions, addressing their queries and ensuring their needs are met. Actively engage with clients to provide updates and gather feedback on processes within end-to-end media planning campaigns.
- Media Planning and Execution: Oversee media planning templates, taxonomies and workflows from briefing through to execution, ensuring that all media plans are accurate and that all team members are aware of roles and responsibilities.
- Team Coordination: Lead and coordinate with various teams, including performance, client services, planning and data and analytics to ensure seamless execution of media campaigns. Provide guidance and support to team members, fostering a collaborative and productive work environment.
- Data Quality Control: Ensure data collected within media planning templates is accurate and up to date. Work with data team to identify errors and omissions and troubleshoot effectively through coordinating with various teams.
- Process Improvement: Identify and implement process improvements to enhance operational efficiency. Work closely with relevant project managers and colleagues to update and refine media planning processes, tools and ways of working.
About You:
- Proven experience in media planning and operations, preferably in a leadership role.
- Strong understanding of media planning tools and platforms.
- Excellent client management and communication skills.
- Strong financial acumen and experience in budget management.
- Ability to lead and coordinate cross-functional teams.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
About the Agency:
At OMD EMEA, we strive to deliver on our promise of ‘better decisions, faster’ for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world’s largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.
To help navigate the road to a ‘new normal’, learning from, and acting upon data signals at scale and speed is crucial. Our working pattern for colleagues is to be present in the office three days a week at our offices in London with the other days available to work remotely.
Diversity, Equity & Inclusion at OMG: At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.
Director, Client Operations employer: OMD
Contact Detail:
OMD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Operations
✨Tip Number 1
Familiarise yourself with the latest media planning tools and platforms. Being well-versed in these technologies will not only boost your confidence but also demonstrate your commitment to staying current in the industry.
✨Tip Number 2
Network with professionals in the media planning and operations field. Attend industry events or webinars to connect with potential colleagues and clients, which can provide valuable insights and possibly lead to referrals.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully coordinated cross-functional teams. Highlighting your ability to foster collaboration will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss specific examples of process improvements you've implemented in previous roles. This will illustrate your proactive approach to enhancing operational efficiency, a key aspect of the Client Operations Director role.
We think you need these skills to ace Director, Client Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in media planning and operations. Emphasise any leadership roles you've held and showcase your client management skills, as these are crucial for the Director, Client Operations position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Discuss your experience with media planning tools, team coordination, and process improvement, and explain how you can contribute to OMD EMEA's goals.
Highlight Financial Acumen: Since the role involves financial oversight, be sure to include examples of your budget management experience. Mention any specific achievements related to improving financial efficiency or managing client budgets effectively.
Showcase Analytical Skills: In your application, provide examples of how you've used analytical and problem-solving skills in past roles. This could include instances where you've identified errors in data or implemented process improvements that enhanced operational efficiency.
How to prepare for a job interview at OMD
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities of the Client Operations Director. Familiarise yourself with media planning processes and the specific tools mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you addressed their queries and ensured their needs were met, as this is a key aspect of the role.
✨Demonstrate Leadership and Team Coordination
Be ready to discuss your experience in leading cross-functional teams. Share specific instances where you coordinated with various departments to achieve seamless execution of projects, showcasing your ability to foster collaboration.
✨Emphasise Process Improvement Initiatives
Think of examples where you've identified inefficiencies and implemented process improvements. Discuss how these changes enhanced operational efficiency, as this aligns with one of the core responsibilities of the position.
