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- Tasks: Lead daily operations, optimise processes, and enhance customer satisfaction in a dynamic IT environment.
- Company: Air IT delivers innovative IT solutions, focusing on operational excellence and customer experience.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing development, and a supportive work culture.
- Why this job: Join a passionate team driving continuous improvement and making a real impact in the tech industry.
- Qualifications: Experience in operational leadership within an IT service provider and strong problem-solving skills required.
- Other info: We value diversity and inclusivity, offering equal opportunities for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
Location: North (Nottingham, Birmingham, Manchester, Leeds)
Reports to: Regional Managing Director
Join Our Team at Air IT! Are you passionate about delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you!
At Air IT, we are looking for a Head of Operations to take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations.
Key Responsibilities (Summary):
- Operational Oversight: Manage day-to-day operations of all operation support functions, ensuring efficiency and seamless service delivery.
- Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality.
- Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards.
- Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance.
- Customer & Stakeholder Engagement: Lead the Service Management, Customer Experience, and other teams to identify improvements in the operational delivery, processes and proactively improve customer experience in the region.
- Service Function Leadership: Oversee Workshop, NOC, Offshore Operations, and Service Delivery Management to align with business goals. Ownership and responsibility of Jeopardy team.
- People & Performance Management: Conduct performance appraisals, drive employee engagement, and foster a culture of accountability.
What We are Looking For:
- Experience in an operational leadership role within a Managed IT Service Provider (MSP) or similar environment.
- Strong background in service operations, customer experience, and process optimization.
- Ability to manage multiple service functions, including NOC, offshore teams, workshops, and service delivery.
- Proven ability to drive efficiency while maintaining service quality.
- Excellent leadership, stakeholder management, and communication skills.
- Strategic mindset with strong analytical and problem-solving abilities.
Qualifications, Knowledge and Experience:
- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- Proficiency in operational management software and tools.
- In-depth knowledge of IT managed services and solutions.
- Strong organisational and time management skills.
What is on offer:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Join Us Today At Air IT, we are committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.
Head of Operations employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management and operational excellence. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the Managed IT Service Provider sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Head of Operations role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven process improvements and enhanced customer experience in previous roles. Being able to articulate your successes will set you apart from other candidates.
✨Tip Number 4
Research Air IT's current operations and identify areas where you believe improvements could be made. Presenting these ideas during your interview will show your proactive approach and genuine interest in the company.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly within Managed IT Service Providers. Use specific examples that demonstrate your ability to manage multiple service functions and drive efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering IT solutions and driving operational success. Mention how your skills align with the key responsibilities outlined in the job description, such as process improvement and customer engagement.
Highlight Leadership Skills: In both your CV and cover letter, emphasise your leadership and team management abilities. Provide examples of how you've conducted performance appraisals and fostered a culture of accountability in previous roles.
Showcase Problem-Solving Abilities: Demonstrate your strategic mindset and analytical skills by including specific instances where you've successfully identified and mitigated risks or improved service quality. This will resonate well with the expectations of the role.
How to prepare for a job interview at Air IT Limited
✨Understand the Company Culture
Before your interview, take some time to research Air IT's culture and values. This will help you align your answers with what they prioritise, showing that you're a good fit for their team.
✨Prepare for Operational Scenarios
Be ready to discuss specific operational challenges you've faced in previous roles. Think about how you improved processes or managed teams, as this will demonstrate your hands-on experience in operational leadership.
✨Showcase Your Leadership Style
Air IT is looking for someone with strong leadership skills. Be prepared to talk about your management style, how you engage with your team, and how you handle performance appraisals and employee engagement.
✨Highlight Your Problem-Solving Skills
Given the strategic nature of the Head of Operations role, be ready to share examples of how you've tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
