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- Tasks: Lead the development of AI agents and engage with customers to meet their needs.
- Company: Sierra is revolutionising AI, helping businesses create autonomous agents for various applications.
- Benefits: Enjoy flexible paid time off, health benefits, and a supportive work environment.
- Why this job: Join a dynamic team focused on innovation, customer success, and personal growth.
- Qualifications: 5-7 years in product management, technical communication skills, and a relevant degree.
- Other info: Diversity is key; we welcome applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
About us
At Sierra, we’re building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
What you'll do
- Build Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
- Engage with Customers: In the role, you will engage with all levels of our customers’ businesses: Discover and assess their requirements. Prepare and present demonstrations of Sierra’s agent. Address and overcome technical challenges in the business process by working with technical counterparts. Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes. Become trusted advisors and drive strategic technical strategies for our customers.
- Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.
What you’ll bring
- 5-7+ years experience in product development of highly technical products.
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
- Experience crafting and tailoring a message for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
- Degree in a technical or related field, or equivalent professional experience.
Even better...
- AI-related experience (experience with product development for AI agents a plus).
- Some coding experience with React, Typescript, and Go.
- MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
- Past roles that interface with end customers to influence software development.
Our values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
What we offer
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- 401(k) Plan with Sierra match
- Parental Leave
- Fertility and Family Building Benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary Benefit Stipend giving people the ability to spend where it matters most
These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Be you, with us
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Product Manager, Agent Development employer: Sierra
Contact Detail:
Sierra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager, Agent Development
✨Tip Number 1
Familiarise yourself with Sierra's core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Engage with the AI community and stay updated on the latest developments in AI technology. This will not only enhance your knowledge but also allow you to speak confidently about recent trends and innovations during discussions with potential employers.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully engaged with customers to understand their needs. Highlight how you’ve tailored solutions based on their feedback, as this aligns closely with the role's focus on customer engagement.
✨Tip Number 4
If you have coding experience, especially with React, Typescript, or Go, be ready to discuss how this technical background has informed your product management decisions. This can set you apart as a candidate who understands both the technical and business aspects of product development.
We think you need these skills to ace Product Manager, Agent Development
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Sierra's core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Make sure your CV highlights relevant experience in product management, especially in technical fields. Emphasise any AI-related projects or roles that demonstrate your ability to engage with customers and develop products.
Craft a Compelling Cover Letter: In your cover letter, address how your past experiences align with the responsibilities of the Product Manager role. Use specific examples to illustrate your ability to communicate technical concepts and engage with customers effectively.
Showcase Your Technical Skills: If you have coding experience, particularly with React, Typescript, or Go, make sure to mention it. Highlight any projects where you've applied these skills, as this will strengthen your application for a highly technical role.
How to prepare for a job interview at Sierra
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Sierra's core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Technical Expertise
As a Product Manager for AI agents, it's crucial to communicate your technical knowledge effectively. Be ready to explain complex concepts in simple terms, especially if you're discussing recent AI developments. Prepare to share specific examples of how you've tackled technical challenges in previous roles.
✨Engage with Customer-Centric Examples
Since the role involves engaging with customers at various levels, think of instances where you've successfully identified customer needs and tailored solutions accordingly. Highlight your experience in crafting messages for different audiences, including executives, to showcase your ability to connect with clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice articulating how you would approach building enterprise-grade AI agents, addressing customer requirements, and collaborating with engineering teams to shape product roadmaps.
