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- Tasks: Join our team to provide excellent customer service and support in-store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a friendly team, gain valuable experience, and support your local community.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available; commitment to inclusivity and support for diverse needs.
Closing date: 24-04-2025
Customer Team Member
- 30 per hour
- Contract: 20 hours per week + regular overtime, 6 month temporary contract, part time
- Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends.
Full, paid training provided. You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace:
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Support Officer (Part Time) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer (Part Time)
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews and assessments, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare for the online assessments by practising similar tests. Look for sample customer service scenarios and situational judgement tests online to get comfortable with the format and types of questions you might encounter.
✨Tip Number 3
Highlight your flexibility in working hours during any discussions. Since the role requires varied shifts, emphasising your willingness to work early mornings, late evenings, and weekends can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for community involvement. Co-op values support for local communities, so mentioning any previous volunteer work or community projects you've participated in can demonstrate your alignment with their ethos.
We think you need these skills to ace Support Officer (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Support Officer at Co-op. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role involves providing great service to customers, emphasise any previous experience in customer service. Use specific examples to demonstrate how you've successfully handled customer queries or improved their shopping experience.
Show Flexibility: Mention your availability for varied shifts, including early mornings, late evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the store.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Familiarise yourself with the types of questions that may be asked and practice if possible, as this will help you perform better.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Customer Team Member does. Familiarise yourself with the tasks mentioned, such as providing great service, re-stocking shelves, and supporting your colleagues.
✨Show Your Customer Service Skills
During the interview, highlight any previous experience you have in customer service. Be ready to share examples of how you've gone above and beyond for customers, as this role is all about putting customers first.
✨Demonstrate Flexibility
Since the position involves varied shifts, be prepared to discuss your availability. Show that you are flexible and willing to work early mornings, late evenings, and weekends, as this will be crucial for the role.
✨Ask Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or community involvement initiatives.
