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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a generous pension scheme, and a 30% discount on all products.
- Why this job: Grow your career with full training and support in an inclusive, community-driven environment.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available, with rotas shared three weeks in advance.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
Key responsibilities include:
- Providing friendly and thoughtful service every day
- Developing your team’s capabilities through coaching and training
- Ensuring the store remains safe, legal, and fully operational
- Supporting your store manager by deputising when they’re not working
- Leading the way when introducing new products and services in your store
- Building relationships and getting involved in your local community
- Balancing leading and supporting your team while being active on the shop floor
Benefits include:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- ~A pension scheme with up to 10% employer contributions
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues)
- ~Virtual healthcare services for you and your family
- ~24/7 employee assistance service
- ~Rotas shared three weeks in advance and accessible on your phone
- ~Cycle-to-work scheme
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Service Team Coordinator (Permanent) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Coordinator (Permanent)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your readiness for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, showing your willingness to adapt and work different hours will make you a more attractive candidate.
✨Tip Number 4
Research common interview questions for leadership roles in retail. Practising your responses will help you feel more confident and articulate during the interview, allowing you to effectively convey your suitability for the role.
We think you need these skills to ace Service Team Coordinator (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills such as leadership, customer service, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous leadership roles or customer service experience, and include specific examples of how you've successfully managed teams or improved customer satisfaction.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the Co-op's values. Mention why you want to work for Co-op specifically and how you can contribute to their mission of serving the community.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and perform better during the assessments.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll be expected to deliver friendly and helpful service. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would handle challenging situations.
✨Demonstrate Leadership Qualities
You'll need to coach and supervise your team, so think about times when you've led a group or taken initiative. Be prepared to share your approach to fostering an inclusive culture and how you encourage team members to voice their opinions.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Customer Team Leader, such as managing store operations and supporting the Store Manager. This will help you answer questions confidently and show that you're serious about the role.
✨Be Flexible and Open-Minded
The role requires working varied shifts, so express your willingness to adapt to different schedules. Highlight any previous experience you have with flexible working hours and how you manage your time effectively.
