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For Companies At a Glance
- Tasks: Be the friendly face of our busy law firm and manage the switchboard.
- Company: Join Express Solicitors, an award-winning firm with a 5-star Trustpilot rating.
- Benefits: Enjoy a competitive salary and be part of a supportive team.
- Why this job: Make a difference by helping injured people while gaining valuable experience.
- Qualifications: GCSE Maths and English required; experience in a similar role is a plus.
- Other info: This is a full-time, permanent position located in Sharston, Manchester.
The predicted salary is between 19738 - 29106 £ per year.
Express Solicitors are currently ranked 70 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 6,000 reviews, which, coming from our clients, means a lot to us.
Role
Express Solicitors are currently looking for an experienced Receptionist to work on a busy office switchboard. The role is to provide office and reception support in a busy legal environment during office hours.
Responsibilities
- Answering telephones in a polite and professional manner.
- Administration support, such as scanning and photocopying.
- Making refreshments.
- Ensuring meeting rooms are prepared.
- Completing checklists on a daily/weekly basis as instructed.
- Errands, such as buying milk for the office.
- Helping to keep the office tidy.
- Other ad hoc duties as required.
Person specification
- GCSE Maths and English at Grade C or above.
- Reception/Switchboard experience.
- Administrative experience.
- Experience of working in a customer-facing role.
- Experience of dealing with customers on the telephone.
- NVQs or qualifications in business administration.
- Experience of working in a law or legal services firm is desirable.
Salary, Hours & Benefits
- The salary is £24,672.65
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
- 23 days holiday a year, rising to 26 days, plus public/bank holidays.
- Extra day’s holiday for your birthday after 2 years’ service.
- 3 holiday buy backs per year after 1 year of service.
- Private medical insurance after 2 years’ service.
- Enhanced Maternity leave payment if you have over 1 year’s tenure, further enhanced at over 4 years’ service.
- Death in service.
- 24/7 onsite Gym access.
- Netball/Football team, 10km Manchester team and more.
- Active social committee with generous departmental and firm-wide social budget.
- Active training culture and various groups and events such as Diversity and Inclusion.
- Other benefits including Employee Assistance Programme, free fruit & annual (optional) flu jab.
Recruitment Process
To apply, send a CV to or visit our careers page on www.expresssolicitors.co.uk/careers.
Interviews will be conducted by MS Teams or In Office and will include scenario-based questioning.
Our employees are our most important asset; we rate skill and ability above all else, and our recruitment policy encourages applications from all.
By applying for this vacancy, you are giving us consent to process your data in line with our Privacy Policy, full details of which can be found on our company website.
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Receptionist employer: Express Solicitors
Contact Detail:
Express Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the legal environment. Since Express Solicitors operates in a busy legal setting, having a basic understanding of legal terminology and processes can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for clients. Being able to communicate clearly and professionally over the phone is crucial, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Show your organizational skills. The role involves various administrative tasks, so be prepared to discuss how you manage multiple responsibilities efficiently. Think of examples from past experiences where you successfully handled a busy workload.
✨Tip Number 4
Research Express Solicitors. Understanding their values, mission, and recent achievements will help you align your answers during the interview and demonstrate your genuine interest in the firm.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or administrative roles. Emphasize skills like communication, organization, and multitasking, which are crucial for a busy legal environment.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Express Solicitors. Mention specific experiences that demonstrate your ability to handle a busy switchboard and provide excellent customer service.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as proficiency in handling phone systems, administrative tasks, and maintaining a tidy office environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Express Solicitors
✨Show Your Professionalism
As a receptionist, you'll be the first point of contact for clients. Make sure to demonstrate your professionalism during the interview by dressing appropriately and maintaining a polite demeanor throughout.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss your previous experiences where you successfully handled phone calls or interacted with clients, showcasing your ability to remain calm and professional under pressure.
✨Demonstrate Organizational Skills
The job requires multitasking and keeping the office organized. Share examples from your past roles where you managed multiple tasks efficiently, such as handling administrative duties while answering phones.
✨Prepare for Common Receptionist Scenarios
Think about common situations a receptionist might face, like dealing with difficult callers or managing scheduling conflicts. Prepare responses that show how you would handle these scenarios effectively.
