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For Companies At a Glance
- Tasks: Be the friendly face of our busy legal office, managing calls and supporting daily operations.
- Company: Join Express Solicitors, a top-ranked law firm known for its excellent workplace culture and client satisfaction.
- Benefits: Enjoy 23 days holiday, private medical insurance, gym access, and a vibrant social scene.
- Why this job: This role offers a chance to thrive in a supportive environment while gaining valuable experience in the legal field.
- Qualifications: GCSE Maths and English at Grade C or above, plus reception and administrative experience.
- Other info: We value diversity and encourage applications from all backgrounds; your skills matter most!
The predicted salary is between 19600 - 24600 £ per year.
About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
We are currently looking for an experienced receptionist to join our friendly team, to provide a top-notch service to our clients and partners. Our receptionists deal with a high-volume of calls, so the ability to provide excellent customer service in a fast-paced environment is essential.
Responsibilities
- Answering all calls in a polite and professional manner.
- Administration support, such as scanning and photocopying.
- Ensuring meeting rooms are prepared.
- Completing checklists on a daily/weekly basis as instructed.
- Making refreshments.
- Other ad hoc duties as required.
Person Specification
- GCSE Maths and English at Grade C or above.
- Reception/Switchboard experience.
- Administrative experience.
- Experience of working in a customer-facing role.
- Experience of dealing with customers on the telephone.
- NVQs or qualifications in business administration is advantageous.
- Experience of working in a law or legal services firm is desirable.
Salary & Hours
- Salary of £26,333.31
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday – all office based
Benefits
On-site Working: At our South Court office
23 Days Holiday: Rising to 26 days, plus bank/public holidays.
Extra Holidays: 3 holiday buy backs and an extra day for your birthday after service length requirement.
Looking After Your Health: Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.
Looking After Your Well-being: 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
Work Life / Balance: Active social committee with generous departmental and firm-wide social budget.
Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
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Contact Detail:
Express Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the legal environment. Understanding basic legal terminology and processes can give you an edge during interviews, showing that you're not just a receptionist but someone who can contribute to the firm's professional atmosphere.
✨Tip Number 2
Practice your telephone etiquette. Since you'll be answering calls in a busy office, rehearse how to handle various scenarios, such as dealing with difficult clients or transferring calls efficiently. This will help you feel more confident during the interview.
✨Tip Number 3
Highlight your multitasking skills. In a busy legal office, you'll need to juggle multiple tasks at once. Be prepared to discuss specific examples from your past experience where you've successfully managed competing priorities.
✨Tip Number 4
Show enthusiasm for the role and the company. Research Express Solicitors and be ready to express why you want to work there specifically. Mention their accolades and how you align with their values during your interview.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or administrative roles. Emphasise any customer-facing experience and skills that align with the responsibilities listed in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Express Solicitors. Mention specific experiences that demonstrate your ability to handle a busy switchboard and provide excellent customer service.
Highlight Relevant Qualifications: If you have GCSE Maths and English at Grade C or above, or any NVQs in business administration, make sure these are clearly stated in your application. This will help you stand out as a qualified candidate.
Prepare for Scenario-Based Questions: Since interviews will include scenario-based questioning, think about how you would handle common situations in a reception role. Prepare examples that showcase your problem-solving skills and ability to remain professional under pressure.
How to prepare for a job interview at Express Solicitors
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for clients. Be prepared to discuss your previous customer-facing roles and how you handled challenging situations. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Company
Research Express Solicitors and understand their values, achievements, and the legal services they provide. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the firm.
✨Practice Scenario-Based Questions
Since the interview will include scenario-based questioning, think about common situations a receptionist might face, such as handling multiple calls or managing a busy reception area. Prepare your responses to showcase your problem-solving skills.
✨Dress Professionally
First impressions matter! Dress in smart, professional attire that reflects the legal environment. This shows respect for the company and the role you're applying for, setting a positive tone for the interview.
