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- Tasks: Join our customer service team to deliver top-notch support via phone and email.
- Company: Be part of a vibrant, expanding organization in Twickenham with a diverse workforce.
- Benefits: Enjoy a structured schedule with early and late shifts, plus every third Saturday off.
- Why this job: Make a real impact by helping customers with their motor insurance needs in a friendly environment.
- Qualifications: A strong can-do attitude and comfort in a fast-paced call center are essential.
- Other info: This role offers the chance to grow within a successful company focused on excellence.
The predicted salary is between 24000 - 36000 £ per year.
Monday to Friday, early or a late shift. Early – 08:30 – 17:30 Late – 10:00 – 19:00 Every Third Saturday 09:00 – 15:00 We are recruiting for a very successful, expanding organisation based in the Twickenham area. The organisation has a vibrant and diverse workforce that are invested in being the best at what they do .. Working as part of our customer service team you will be responsible for ensuring our customers receive the best possible service each time they contact us. Role and responsibilities Telephone and administrative based customer service position Delivering great customer care in a warm, genuine and friendly manner Prioritising and processing customer contact via telephone and email Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance Conducting outbound calls to customers to chase outstanding items required to complete their policy or to provide case updates Processing incoming communication from third parties to ensure our systems and customers are kept up-to-date Maintaining thorough and accurate records Delivering targets and working towards deadlines The successful candidate must have a strong can-do mentality and be comfortable in a high pressure call centre environment Skills and ex…
Customer Service Executive - Insurance! employer: Absolutely Recruitment
Contact Detail:
Absolutely Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Insurance!
✨Tip Number 1
Familiarize yourself with common insurance terms and processes. This will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, being able to convey information clearly and confidently is key.
✨Tip Number 3
Showcase your ability to handle pressure. Prepare examples from your past experiences where you successfully managed high-stress situations, as this will resonate well with the hiring team.
✨Tip Number 4
Research the company culture and values. Understanding what makes our organization unique will allow you to align your answers with our mission during the interview.
We think you need these skills to ace Customer Service Executive - Insurance!
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Executive position. Understand the key responsibilities and required skills, such as delivering great customer care and handling high-pressure situations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, especially in insurance or call center environments. Emphasize your ability to handle customer queries and maintain accurate records.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your can-do mentality. Mention specific examples of how you've successfully managed customer interactions in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Absolutely Recruitment
✨Show Your Customer Service Skills
Since the role is focused on delivering great customer care, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to handle difficult situations with a warm and friendly approach.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle certain customer service scenarios. Think about past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to discuss these in detail.
✨Emphasize Your Adaptability
The job requires working in a high-pressure environment, so it's important to convey your ability to adapt to changing situations. Share examples of how you've thrived under pressure and met deadlines in previous roles.
