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- Tasks: Lead global fulfilment operations, ensuring top-notch service for buyers and sellers.
- Company: Join Depop, a vibrant marketplace connecting buyers and sellers in a unique community.
- Benefits: Enjoy flexible working, generous leave, health support, and perks like free shipping on sales.
- Why this job: Be part of a mission-driven team focused on customer satisfaction and marketplace growth.
- Qualifications: Seeking an experienced Operations leader with a knack for high-growth environments.
- Other info: Dog-friendly offices and the chance to work abroad for 4 weeks each year!
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced, strategic leader to oversee Depop's global fulfilment operations across shipping and payments. This role will report directly to the Chief Financial Officer.
Responsibilities:
- Responsible for translating Depop's long-term strategy into a fulfilment experience that delights the Depop community ensuring buyers and sellers experience best-in-market service.
- Through seamless delivery, optimised, sustainable shipping processes at affordable prices, alongside reliable payment operations, this role will increase Community satisfaction, user retention and marketplace growth.
- This role will combine strategic planning with hands-on management of logistics, technology, and vendor partnerships to create a customer centric, streamlined and optimised shipping & payments experience that serves our long-term differentiation and delivers customer value.
- Full accountability of the payments and shipping P&Ls.
- Focus on driving growth for our community through our investment in fulfilment, which will be measured via establishing financial, operational, and customer success metrics aligned to our strategy.
Ideal Experience:
- The ideal candidate is an experienced Operations leader who understands the fulfilment needs of a high-growth marketplace environment.
- Particular focus on developing scalable, customer oriented, efficient operations and cross-functional collaboration.
Additional Information:
- Health + Mental Wellbeing: PMI and cash plan healthcare access with Bupa. Subsidised counselling and coaching with Self Space. Cycle to Work scheme with options from Evans or the Green Commute Initiative. Employee Assistance Programme (EAP) for 24/7 confidential support. Mental Health First Aiders across the business for support and signposting.
- Work/Life Balance: 25 days annual leave with option to carry over up to 5 days, 1 company-wide day off per quarter, Impact hours: Up to 2 days additional paid leave per year for volunteering, Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
- Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant. All offices are dog-friendly. Ability to work abroad for 4 weeks per year in UK tax treaty countries.
- Family Life: 18 weeks of paid parental leave for full-time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave.
- Learn + Grow: Budgets for conferences, learning subscriptions, and more. Mentorship and programmes to upskill employees.
- Your Future: Life Insurance (financial compensation of 3x your salary), Pension matching up to 6% of qualifying earnings.
- Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards!
General Manager of Fulfilment (Director) employer: Depop
Contact Detail:
Depop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager of Fulfilment (Director)
✨Tip Number 1
Familiarise yourself with the latest trends in fulfilment and logistics, especially in high-growth marketplaces. Understanding how companies like Depop optimise their shipping and payment processes will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the fulfilment and operations sector. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and the company culture at Depop.
✨Tip Number 3
Prepare to discuss your experience with cross-functional collaboration. Be ready to share specific examples of how you've successfully worked with different teams to enhance customer satisfaction and operational efficiency.
✨Tip Number 4
Research Depop's community and values thoroughly. Understanding their mission and how they engage with users will help you articulate how your vision aligns with theirs, making you a more compelling candidate.
We think you need these skills to ace General Manager of Fulfilment (Director)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the General Manager of Fulfilment role. Tailor your application to highlight your experience in strategic leadership, logistics, and customer-centric operations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in operations management, particularly in high-growth environments. Showcase specific achievements that demonstrate your ability to optimise fulfilment processes and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role and the company. Discuss how your vision aligns with Depop's long-term strategy and how you can contribute to their community-focused goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Depop
✨Understand the Fulfilment Landscape
Make sure to research and understand the current trends in fulfilment operations, especially in high-growth marketplaces. Be prepared to discuss how you can apply this knowledge to enhance Depop's shipping and payment processes.
✨Showcase Strategic Leadership Skills
Highlight your experience in strategic planning and hands-on management. Be ready to provide examples of how you've successfully led teams and improved operational efficiency in previous roles.
✨Emphasise Customer-Centric Approaches
Demonstrate your understanding of customer needs and how you can create a fulfilment experience that delights users. Prepare to discuss specific strategies you've implemented to enhance customer satisfaction and retention.
✨Prepare for Financial Accountability Discussions
Since this role involves full accountability of payments and shipping P&Ls, be ready to discuss your experience with financial metrics. Bring examples of how you've driven growth through effective budget management and operational improvements.
