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For Companies At a Glance
- Tasks: Coordinate breakdowns and service jobs, ensuring smooth communication with customers and engineers.
- Company: Join a leading company in construction equipment supply, known for excellent customer service and teamwork.
- Benefits: Enjoy a £30,000 salary, 22 days holiday, training opportunities, and a pension scheme.
- Why this job: Be part of a supportive culture that values personal development and teamwork while making a real impact.
- Qualifications: Experience in coordinating technical teams, strong communication skills, and a background in customer service preferred.
- Other info: Candidates must be eligible to work and live in the UK.
The predicted salary is between 24000 - 36000 £ per year.
The Company: This company is a major player in the supply and service of construction equipment and plant machinery. They pride themselves on excellent customer service and keeping customer downtime to a minimum. The company fosters a culture of support, teamwork, and personal development. A strong regional presence with a focus on service and efficiency.
The Role of the Service Controller:
- Co-ordinating breakdowns and service jobs by assigning engineers and liaising directly with customers.
- Logging breakdowns, inputting engineer timesheets daily, and processing invoices for completed retail repairs.
- Ensuring excellent communication flow both internally and externally to minimise downtime.
- Managing customer order numbers, live breakdown updates, and warranty cross-hire machines.
- Creating and sending estimates for additional work and following up on final costings.
- Keeping Work in Progress (WIP) low and resolving invoice queries efficiently.
- Supporting other depot diaries when needed and contributing to the overall success of the service department.
- Playing an active role in identifying new business opportunities and managing time effectively.
Benefits of the Service Controller:
- £30,000 basic salary
- 22 days holiday + bank holidays
- Internal development and training opportunities
- Pension scheme
The Ideal Person for the Service Controller:
- Experienced in co-ordinating field-based engineers or similar technical service teams.
- Strong communication and organisational skills with the ability to prioritise in a fast-paced environment.
- Confident using internal systems for logging jobs and updating timesheets.
- A team player who is proactive, solutions-focused, and able to stay calm under pressure.
- Background in customer service, plant hire, construction, or technical support roles is desirable.
If you think the role of Service Controller is for you, apply now!
Service Controller employer: On Target Recruitment Ltd
Contact Detail:
On Target Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the construction equipment and plant machinery industry. Understanding the technical aspects and common issues faced by engineers will help you communicate effectively with both customers and your team.
✨Tip Number 2
Highlight your experience in coordinating teams or managing service operations during networking events or informal meet-ups. Building relationships with professionals in the industry can lead to valuable insights and potential referrals.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects simultaneously. This will show your ability to thrive in a fast-paced environment, which is crucial for the Service Controller role.
✨Tip Number 4
Stay updated on the latest trends and technologies in customer service and technical support. Being knowledgeable about new tools and systems can set you apart from other candidates and show your commitment to personal development.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Controller position. Tailor your application to highlight relevant experience in coordinating service teams and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you coordinated field-based engineers or worked in a technical service environment. Use specific examples to demonstrate your organisational skills and ability to manage multiple tasks.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that showcase your ability to liaise effectively with customers and team members. Mention any experience you have in maintaining communication flow in a fast-paced environment.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company. Mention your proactive approach and solutions-focused mindset, and explain how these qualities will contribute to minimising downtime and enhancing customer service.
How to prepare for a job interview at On Target Recruitment Ltd
✨Showcase Your Communication Skills
As a Service Controller, strong communication is key. Be prepared to demonstrate how you've effectively communicated with customers and team members in past roles. Use specific examples to highlight your ability to keep everyone informed and minimise downtime.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. Discuss how you prioritise tasks in a fast-paced environment. You might want to share a situation where you successfully managed multiple breakdowns or service jobs simultaneously.
✨Familiarise Yourself with Technical Systems
Since the job involves using internal systems for logging jobs and updating timesheets, it’s beneficial to show familiarity with similar software. If you have experience with any relevant systems, be sure to mention them during the interview.
✨Highlight Your Customer Service Experience
Given the company's focus on excellent customer service, be ready to discuss your background in customer-facing roles. Share examples of how you've resolved customer issues or improved service delivery in previous positions.
