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- Tasks: Lead performance insights for our Fraud Operations Contact Centre and enhance customer experiences.
- Company: Join Virgin Money, a company that values curiosity and exceptional customer service.
- Benefits: Enjoy a competitive salary, remote work flexibility, and awesome perks.
- Why this job: Make a real impact by improving services and creating memorable customer experiences.
- Qualifications: Looking for someone with strong analytical skills and a passion for problem-solving.
- Other info: This role offers occasional travel to our hub, adding variety to your work life.
The predicted salary is between 58400 - 73000 £ per year.
Business Unit: Fraud Operations Salary range: circa £58,400 – £73,000 per annum DOE + red-hot benefits Location: UK Remote with occasional travel to hubDon’t settle for dull. Live a life more Virgin. Our Team Our specialist Fraud Operations team go the extra mile to provide customers with the help they need. To join them you’ll need to be naturally curious with the confidence to ask the right questions to get to the root of the problem. Your primary role is to provide oversight and enhance the performance of our Fraud Operations Contact Centre. You’ll be continually looking for ways to improve service and the value we extract from our supplier relationships through continuous improvement and reviewing customer journeys. Even though there may be some challenges you’ll face there’ll will be plenty of opportunities to make memorable experiences for our customers – something that our team are extremely passionate about and an extremely rewarding part of the role. You’ll be an ambassador for Virgin Money – balancing the need to follow policy with our desire to provide unrivalled customer service. What you’ll be doing Driving the development and optimisation of performance insights through reporting, analytics and investigation Interpret data, identify trends and patterns in performance and turn insight into action pl…
Insights Manager employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insights Manager
✨Tip Number 1
Familiarize yourself with the latest trends in fraud operations and analytics. Understanding the current landscape will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the fraud operations space. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive performance improvements in previous roles. Being able to articulate your experience with actionable insights will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills by thinking through potential challenges that Virgin Money might face in their Fraud Operations. Presenting thoughtful solutions during your discussions can highlight your proactive approach and fit for the role.
We think you need these skills to ace Insights Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Insights Manager position. Understand the key responsibilities and required skills, especially around data analysis and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in fraud operations, analytics, and performance improvement. Use specific examples that demonstrate your ability to drive insights and enhance customer journeys.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your analytical skills. Mention how your curiosity and problem-solving abilities align with the company's mission and values.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements related to performance insights and operational improvements. This could be metrics from previous roles that demonstrate your impact on customer satisfaction or efficiency.
How to prepare for a job interview at Virgin Money
✨Show Your Curiosity
As an Insights Manager, being naturally curious is key. Prepare to ask insightful questions during the interview that demonstrate your eagerness to understand the role and the challenges faced by the Fraud Operations team.
✨Highlight Your Analytical Skills
Be ready to discuss your experience with data analysis and reporting. Share specific examples of how you've interpreted data to identify trends and implemented changes that improved performance in previous roles.
✨Emphasize Customer-Centric Thinking
Since the role involves enhancing customer journeys, illustrate your commitment to customer service. Talk about past experiences where you balanced policy adherence with delivering exceptional service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you had to overcome challenges in a similar context and be ready to explain your thought process and outcomes.
