Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer success for premium fashion brands, driving engagement and optimising performance.
- Company: Join a fast-growing ecommerce tech provider revolutionising online shopping with innovative solutions.
- Benefits: Enjoy a competitive salary, bonus, equity, and hybrid work options.
- Why this job: Shape the future of ecommerce while working with exciting fashion brands in a dynamic environment.
- Qualifications: Strong ecommerce experience, relationship-building skills, and familiarity with platforms like Shopify are essential.
- Other info: Opportunity to build your own team within a scaling tech start-up.
The predicted salary is between 72000 - 108000 £ per year.
Up to £90k + Bonus + Equity
London/Hybrid (2 days in the office a week)
Are you a strategic, relationship-driven leader passionate about ecommerce, fashion, customer success, and digital innovation? We’re partnering with a fast-growing, premium ecommerce tech provider that is revolutionising how consumers shop online. Their unique service is transforming convenience and personalisation in digital retail — and they’re looking for a Head of Customer Success to drive these changes forward.
About the Role:
As the primary key account manager for a portfolio of premium fashion and lifestyle brands, you’ll guide clients from onboarding to long-term platform success. You’ll drive engagement, optimise performance, and maximise commercial outcomes while shaping the future of customer experience in ecommerce.
What You’ll Do:
- Own relationships with key brand partners, overseeing onboarding, success, and ongoing optimisation
- Lead high-impact performance reviews and provide strategic recommendations to enhance outcomes
- Proactively manage partner retention and satisfaction, identifying and resolving risks
- Collaborate cross-functionally with commercial, product, and ops teams to ensure alignment
- Provide valuable insights to the product roadmap based on client feedback and needs
- Introduce and support the adoption of new products and services to enhance client value
- Ensure a clear focus on long-term optimisation during partner onboarding
What We’re Looking For:
- Strong experience in ecommerce, ideally in client-facing or digital account/project management roles, with a proven track record of overseeing tech integrations or partnerships valued at around £500k annually.
- A natural relationship builder with the ability to establish trust and communicate effectively
- Strong understanding of ecommerce platforms and KPIs (Shopify knowledge a bonus)
- Commercial and analytical mindset — confident in owning performance metrics and translating data into action
- Proactive and hands-on with the ability to thrive in a fast-paced, entrepreneurial environment
- London-based or able to be in the office 2x per week, with flexibility for in-person meetings
- Start-up experience. Must have experience working in a small, scaling, early-stage business that is entrepreneurial and fast-paced. You will likely have to roll-up-your sleeves and get involved with tasks outside of your immediate remit.
Experience managing tech integrations and driving ROI from ecommerce partners while working in-house at a retail brand would be highly valuable. We’d also welcome backgrounds in payment platforms or online transaction/fraud prevention solutions, where you’ve been closely involved in partner relationships and performance optimisation.
Key Experience & Background:
- Ecommerce Platform Expertise: Hands-on experience with platforms like Shopify, Magento, BigCommerce, or Salesforce Commerce Cloud. Comfortable with tech stacks, APIs, and integrations.
- Client Management: Proven track record of managing relationships with brands or clients in ecommerce, delivering value and driving retention.
- Project Management: Experience delivering end-to-end ecommerce projects, such as site launches, CRO initiatives, and third-party integrations. Familiar with tools like Jira, Asana, or Monday.com.
- KPI & Data Fluency: In-depth understanding of key ecommerce metrics like conversion rates, AOV, ROAS, and customer lifetime value. Experience interpreting data and providing actionable insights.
This is a rare opportunity to join a fast-scaling, tech scale-up working with some of the most exciting names in fashion! You will also have the chance to build out your own team over the next 12 months.
If you’re passionate about ecommerce, delivering real value to clients, and shaping the future of digital retail, we’d love to hear from you.
Apply now or DM for more info.
Head of Customer Success - Premium Ecommerce Fashion/Tech employer: Urban Digital Recruitment Ltd
Contact Detail:
Urban Digital Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success - Premium Ecommerce Fashion/Tech
✨Tip Number 1
Network with professionals in the ecommerce and fashion tech industries. Attend relevant events, webinars, or meetups to connect with potential colleagues and industry leaders. This can help you gain insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in ecommerce and customer success strategies. Being well-versed in current technologies and methodologies will demonstrate your passion and commitment to the role during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven performance metrics in previous roles. Tailoring your experiences to align with the job description will make you stand out.
✨Tip Number 4
Research the company's key brand partners and their unique offerings. Understanding their business model and how they differentiate themselves in the market will allow you to speak knowledgeably about how you can contribute to their success.
We think you need these skills to ace Head of Customer Success - Premium Ecommerce Fashion/Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce, client management, and project management. Use specific examples that demonstrate your success in driving performance and managing relationships with brands.
Craft a Compelling Cover Letter: In your cover letter, express your passion for ecommerce and customer success. Mention how your background aligns with the role's requirements, particularly your experience with tech integrations and managing key accounts.
Showcase Your Analytical Skills: Emphasise your ability to interpret data and translate it into actionable insights. Provide examples of how you've used KPIs to drive decisions and improve outcomes in previous roles.
Highlight Your Relationship-Building Skills: Demonstrate your natural ability to build trust and communicate effectively with clients. Share specific instances where you successfully managed partner retention and satisfaction.
How to prepare for a job interview at Urban Digital Recruitment Ltd
✨Showcase Your Ecommerce Expertise
Make sure to highlight your experience with ecommerce platforms, especially if you've worked with Shopify or similar systems. Be prepared to discuss specific projects where you drove success and how you managed tech integrations.
✨Demonstrate Relationship-Building Skills
As a Head of Customer Success, your ability to build and maintain relationships is crucial. Share examples of how you've established trust with clients and resolved conflicts effectively in previous roles.
✨Prepare for Data-Driven Discussions
Familiarise yourself with key ecommerce metrics like conversion rates and customer lifetime value. Be ready to discuss how you've used data to inform decisions and drive performance improvements in past positions.
✨Emphasise Your Proactive Approach
In a fast-paced environment, being proactive is key. Prepare to share instances where you've taken the initiative to enhance client satisfaction or optimise processes, demonstrating your hands-on attitude.
