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- Tasks: Coordinate customer service requests and manage depot operations daily.
- Company: Freightliner is the UK's largest maritime intermodal logistics operator, connecting Europe and the UK.
- Benefits: Enjoy competitive pay, pension schemes, life insurance, and family-friendly policies.
- Why this job: Join an award-winning team with a strong safety culture and opportunities for career growth.
- Qualifications: Attention to detail, teamwork, and customer service focus are essential; container ISO knowledge is a plus.
- Other info: This role is permanent, full-time, based in London Gateway, with a commitment to employee development.
The predicted salary is between 36000 - 60000 £ per year.
Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK. In the UK, the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.
Location: London Gateway (Stanford-le-Hope)
Position Type: Permanent, full-time
Hours of work: 45 hours per week
The role:
As a Terminal Coordinator you will be responsible for dealing with incoming and outgoing customer service requests, including but not limited to depot related queries, shunt planning and delivery, Reefer related enquiries, and bonded storage requests. You will also have the opportunity to get involved in a variety of projects, all while sharing our culture and belief of health and safety being the number one priority.
Why join us?
- Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme and life insurance coverage from day 1.
- Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
- Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
- Generous family friendly provision: with enhanced maternity and paternity pay. We are proud to be a Work180 endorsed employer.
- Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.
Key responsibilities:
- Handling all customer queries, including communications with shipping lines and customer claims.
- Complete administration for yard and shunting services.
- Preparing reports for customers detailing stock and repair information.
- Plan & issue shunts to ensure all containers are moved within the relevant time frame.
- Process bonded requests in and out of the depot.
- Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.
- Liaise with senior managers to plan VBS slots and to action their instructions.
- Plan and book VBS for both Pentalver and Port movements ensuring no missed bookings.
- Plan, action, and deliver all Reefer related queries, liaising with Terminal MSO to plan reefer settings & Genset releases.
Requirements:
- Attention to detail.
- Strong team player.
- Demonstrate a strong customer service focus.
- Ideally have knowledge of container ISO standards.
About us:
At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are eager to welcome the most driven and capable individuals to our award-winning team. Apply today to start your journey with us!
Please be advised that successful appointments are subject to a satisfactory DBS check. In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.
Terminal Coordinator employer: Freightliner
Contact Detail:
Freightliner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Terminal Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and intermodal transport industry, especially focusing on maritime operations. Understanding the key players and processes involved will help you speak confidently about the role during interviews.
✨Tip Number 2
Network with professionals in the logistics sector, particularly those who work in terminal operations or customer service roles. Attend industry events or join relevant online forums to make connections that could provide insights or referrals.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled queries or resolved issues in previous roles. Be ready to discuss these experiences in detail during your interview.
✨Tip Number 4
Research Freightliner's safety culture and values. Being able to articulate how you align with their commitment to health and safety can set you apart as a candidate who truly understands their priorities.
We think you need these skills to ace Terminal Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Terminal Coordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role involves handling customer queries, emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully managed customer interactions in the past.
Showcase Attention to Detail: Attention to detail is crucial for this role. Include examples in your application that demonstrate your ability to manage tasks accurately and efficiently, particularly in administrative or logistical contexts.
Express Teamwork Experience: As a strong team player is required, mention any previous roles where you collaborated effectively with others. Highlight your ability to work within a team to achieve common goals, especially in a fast-paced environment.
How to prepare for a job interview at Freightliner
✨Know the Company Inside Out
Before your interview, make sure to research Freightliner thoroughly. Understand their operations, values, and the specific role of a Terminal Coordinator. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Terminal Coordinator, you'll be handling customer queries regularly. Prepare examples from your past experiences that showcase your strong customer service focus and how you've successfully resolved issues.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss situations where your meticulousness made a difference, whether in planning, reporting, or managing logistics.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle shunt planning or reefer-related queries. Practise articulating your thought process clearly and logically.
