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- Tasks: Manage customer service requests and coordinate terminal operations during night shifts.
- Company: Freightliner is the UK's largest maritime intermodal logistics operator, connecting Europe and the UK.
- Benefits: Enjoy competitive pay, pension schemes, life insurance, and family-friendly policies from day one.
- Why this job: Join an award-winning safety culture with opportunities for career growth and skill enhancement.
- Qualifications: Attention to detail, strong teamwork, and customer service focus; container ISO knowledge preferred.
- Other info: Position requires own transport due to site location; DBS check needed for successful applicants.
The predicted salary is between 28800 - 43200 £ per year.
Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.
Location: London Gateway (Stanford-le-Hope)
Position Type: Permanent, full-time
Hours of work: 50 hours per week, night shift
The role:
As a Terminal Coordinator you will be responsible for dealing with incoming and outgoing customer service requests, including but not limited to depot related queries, shunt planning and delivery, Reefer related enquiries, and bonded storage requests. You will also have the opportunity to get involved in a variety of projects while sharing our culture and belief of health and safety being the number one priority.
Why join us?
- Competitive Salary & Benefits: We offer a robust compensation package, including a competitive pension scheme and life insurance coverage from day 1.
- Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
- Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
- Generous family friendly provision: with enhanced maternity and paternity pay. We are proud to be a Work180 endorsed employer.
- Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, and a cycle to work scheme.
Key responsibilities:
- Handling all customer queries, including communications with shipping lines and customer claims.
- Complete administration for yard and shunting services.
- Preparing reports for customers detailing stock and repair information.
- Plan & issue shunts to ensure all containers are moved within the relevant time frame.
- Process Bonded requests in and out of the depot.
- Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.
- Liaise with senior managers to plan VBS slots and to action their instructions.
- Plan and book VBS for both Pentalver and Port movements ensuring no missed bookings.
- Plan, action, and deliver all Reefer related queries, liaising with Terminal MSO to plan reefer settings & Genset releases.
Requirements:
- Attention to detail.
- Strong team player.
- Demonstrate a strong customer service focus.
- Ideally have knowledge of container ISO standards.
Please note that due to the location of the site, it is only accessible by own transport.
About us:
At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are eager to welcome the most driven and capable individuals to our award-winning team. Apply today to start your journey with us!
Please be advised that successful appointments are subject to a satisfactory DBS check.
Terminal Coordinator (Nights) employer: Freightliner
Contact Detail:
Freightliner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Terminal Coordinator (Nights)
✨Tip Number 1
Familiarise yourself with the logistics and intermodal transport industry, especially focusing on maritime operations. Understanding the key players and processes involved will help you speak confidently about the role during interviews.
✨Tip Number 2
Network with current or former employees of Freightliner or similar companies. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Terminal Coordinator role.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role involves handling customer queries, having specific examples ready will demonstrate your capability and focus on customer satisfaction.
✨Tip Number 4
Highlight any relevant experience with shunting or yard management systems. If you have worked with similar systems before, be sure to mention this in conversations, as it shows your readiness to take on the responsibilities of the role.
We think you need these skills to ace Terminal Coordinator (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Terminal Coordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role involves handling customer queries, emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully managed customer interactions in the past.
Showcase Attention to Detail: The job requires a strong attention to detail. In your application, mention instances where your meticulousness has positively impacted your work, especially in administrative tasks or project management.
Express Teamwork Experience: As a strong team player is essential for this role, include examples of successful collaborations in your previous jobs. Highlight how you contributed to team goals and supported your colleagues.
How to prepare for a job interview at Freightliner
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Terminal Coordinator. Familiarise yourself with customer service requests, shunt planning, and reefer-related enquiries. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since the role involves handling customer queries, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Be ready to provide examples of how you've ensured accuracy in your work, whether it's in administration tasks or planning shunts. This will show that you can handle the responsibilities effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, safety practices, and career development opportunities. This not only shows your interest in the role but also helps you assess if the company aligns with your values and career goals.
