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- Tasks: Join our team as a Store Support Associate, providing excellent customer service and assisting with various store tasks.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with integrity.
- Benefits: Enjoy 31 days holiday, a generous pension scheme, virtual healthcare, and a 30% discount on all products.
- Why this job: Be part of a friendly team, support your community, and develop your skills in a flexible environment.
- Qualifications: Must be 18 or over; no prior experience needed as full training is provided.
- Other info: Flexible shifts available, with rotas shared three weeks in advance for your convenience.
Customer Team Member 30 per hour Contract: 12 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings (from 6.00am), afternoons, late evenings until 10.20pm and weekends, to be discussed at interview. Role will also include working in our in-store bakery. Full, paid training provided.
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm. We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
The flexibility to work a range of different shifts. Benefits include:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Store Support Associate employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Support Associate
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can demonstrate your alignment with their mission of making things fairer for members and communities, which will show that you're a great fit for the team.
✨Tip Number 2
Be prepared to discuss your availability for varied shifts, including early mornings and late evenings. Highlighting your flexibility will make you a more attractive candidate, as they value team members who can adapt to different schedules.
✨Tip Number 3
Show enthusiasm for customer service and teamwork. Share examples from your past experiences where you've gone above and beyond to help customers or worked collaboratively with colleagues, as this role heavily relies on providing friendly service.
✨Tip Number 4
Research the in-store bakery and be ready to discuss any relevant experience or interest in food preparation. This will demonstrate your willingness to take on diverse tasks and contribute positively to the store environment.
We think you need these skills to ace Store Support Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Store Support Associate. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a team and provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the Co-op values. Mention specific examples of how you can contribute to the team and enhance the customer experience.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and numerical reasoning. This will help you feel more confident when completing them.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Store Support Associate does. Be prepared to discuss how your skills and experiences align with the responsibilities, such as providing friendly customer service and supporting your colleagues.
✨Show Your Flexibility
Since the role involves varied shifts, be ready to discuss your availability. Highlight your willingness to work early mornings, late evenings, and weekends, as this will demonstrate your commitment to the team and the job.
✨Emphasise Teamwork
The Co-op values collaboration, so be prepared to share examples of how you've worked effectively in a team before. Discuss any experiences where you helped solve problems or supported colleagues, as this will show that you can contribute positively to the store environment.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the role. Prepare to discuss how you would handle various situations, such as dealing with complaints or promoting Co-op products, to showcase your customer service skills.
