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- Tasks: Lead a team of Service Engineers to deliver top-notch service and customer satisfaction.
- Company: Join Mitsubishi Electric, a global leader in innovative technology for a sustainable future.
- Benefits: Enjoy flexible working, generous leave, private medical insurance, and exciting social events.
- Why this job: Make a real impact while growing your career in a supportive and dynamic environment.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Work from home options and a vibrant company culture await you!
The predicted salary is between 36000 - 60000 £ per year.
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that is making a difference?
Office Location: Segro industrial park, Consul Ave, Rainham RM13 8HY and Field based
About Us: We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Role summary: The Field Service Manager is responsible for leading and developing a team of Service Engineers and a Service Coordinator to deliver exceptional service operations within their designated area. The role ensures profitable contract delivery, optimised field performance, and outstanding customer satisfaction. This position will oversee planned maintenance, reactive repairs, and health & safety compliance while continuously driving improvements in team performance, operational efficiency, and customer relationships.
Skills/Responsibilities: To be successful in this role you will need to:
- Lead and manage all field service activities within the designated region, ensuring timely and quality delivery of PPM, call-outs, and repairs.
- Act as the primary operational contact for service clients, ensuring professional handling of requests and proactive communication of job status.
- Continuously assess and improve service delivery processes, identifying opportunities for increased efficiency and customer satisfaction.
- Manage team performance, including training, appraisals, and development planning, to ensure capability and motivation align with business goals.
- Monitor and control labour and material costs to meet or exceed gross margin targets.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
- Pension
- Life Assurance
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Locations
Field Service Manager employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Familiarise yourself with Mitsubishi Electric's core values and mission. Understanding their commitment to sustainability and innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Mitsubishi Electric. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Field Service Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved service delivery in previous roles. Highlighting measurable outcomes will demonstrate your capability to drive performance and customer satisfaction.
✨Tip Number 4
Research the latest trends in field service management and technological innovations relevant to Mitsubishi Electric's industry. Being knowledgeable about these topics will show your enthusiasm for the role and your commitment to continuous improvement.
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Field Service Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in field service management, team leadership, and customer satisfaction. Use specific examples to demonstrate your achievements and impact in previous roles.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight your leadership skills, ability to improve service delivery processes, and commitment to customer satisfaction. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Mitsubishi Electric
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Field Service Manager. Familiarise yourself with key tasks such as leading service engineers, managing customer relationships, and ensuring compliance with health and safety standards.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities. Discuss how you've successfully managed teams in the past, focusing on training, appraisals, and motivating team members to achieve business goals.
✨Emphasise Customer Satisfaction
Be ready to talk about your approach to customer service. Highlight any experiences where you improved service delivery processes or enhanced customer satisfaction, as this is crucial for the role.
✨Discuss Efficiency Improvements
Think of specific instances where you've identified opportunities for increased efficiency in service operations. Be prepared to discuss how you implemented changes and the positive outcomes that resulted.
