Director, Client Consulting

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, digital marketing and economics, VCA solves the most strategic problems for our clients.

Reporting to the UKI VCA Lead, the Visa Consulting & Analytics Managing Consultant will undertake consulting engagements for Visa clients in the UK & Ireland, enabling portfolio growth and improved profitability in clients’ credit and debit payment card business. Potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, development of industry landscape evaluations and best practices, and optimizing client customer experience and supporting processes.

Collaborating with other team members in VCA and Visa Europe, the managing consultant will draw on their deep domain knowledge and expertise to provide recommendations to clients, work that will enable enduring, strategic relationships with our clients.

Responsibilities:

• Identify and surface opportunities for client projects and submit for inclusion into plans.
• Design performance solutions to client requirements, striving for innovative and efficient approaches.
• Undertake client projects, including project road mapping, client interviewing, analytical review of inputs, structuring of recommendations, report writing.
• Be responsible for specific client accounts.
• Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy, portfolio diagnostics, and Acquisition and Loyalty program health checks.
• Create, develop and maintain models, contribute to IP creation and standardized VCA offerings.
• Conceive and brief to the Analytics team projects including segmentation, propensity models, and other intelligent targeting solutions.
• Defining the scope, understanding client’s objectives, framing the problem or opportunity.
• Collecting and analyzing input such as client information, interviews, data, processes, policies, competitive and environmental information.
• Synthesizing analysis to determine gaps, issues, opportunities.
• Identifying solutions such as strategies, tactics or programs of activity.
• Recommending approaches, providing guidance and at times physically supporting implementation at the client site.
• Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.
• Foster partnership with other internal functional areas, ensuring alignment of opportunities and recommendations particularly with product functionality and availability.
• Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What we want from you:

• Deep experience in retail banking or merchant retail business.
• Demonstrable experience in payments or payments consulting.
• Previous experience in strategy or management consulting with proven project deliveries and expertise in consulting methodologies.
• Experience on managing, shaping and driving a consulting practice.
• Project experience in a digital and technology-driven environment.
• High intellectual capability evidenced by strong analytical skills.
• Comprehensive knowledge of data analytics methodologies and tools and the use of data insights for business growth in a digital and technology-driven environment.
• Excellent client relationship management skills (also on senior executive level and across all levels of an organisation).
• Deep sales orientation, experience selling major projects ideas to senior management.
• Analytical - drive insights from data analytics.
• Excellent presentation and communication skills (written and verbal) including an ability to comprehend and convey complex technical information.
• Extensive Business Acumen and Business Analysis Skills (research and analyse market and client information to tell a story).
• Technology - Digitally-savvy and an understanding of consumer economics - behaviour.
• Curiosity & willingness to learn and develop as a professional.
• Ability to travel.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.