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- Tasks: Lead the Client Services team and ensure smooth auction operations.
- Company: Join Alchemy Global Talent Solutions, collaborating with a prestigious auction house in London.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be at the forefront of luxury auctions, enhancing client experiences and driving service excellence.
- Qualifications: Proven leadership in client services, preferably in luxury goods or auction sectors.
- Other info: Opportunity to travel for off-site sales across the UK and Europe.
The predicted salary is between 48000 - 72000 £ per year.
Alchemy Global Talent Solutions is looking for a seasoned Head of Client Services based in London in collaboration with a prominent auction house. The individual in this role is in charge of managing the Client Services department, which includes Front of House employees, Client Service Managers, and Client Service Administrators. In order to provide outstanding customer service and uphold high standards of service, the Head of Client Services will oversee the smooth operation of both in-house and off-site auctions across locations. Strong leadership abilities, strategic thinking, and a thorough comprehension of the auction process are necessary for this position.
Role and Responsibilities
- Act as the primary point of contact for any client or operational concerns during events, oversee the setup and administration of FOH for auctions.
- Oversee and assist the Client Service team, which consists of managers, administrators, and FOH employees, making sure that they are motivated, trained, and developed.
- During in-person and off-site auctions, make sure that all client services—including registration, bidding assistance, post-sale support, and payment processing—run smoothly.
- Responsible for team scheduling, performance evaluation, and cultivating a customer-focused culture.
- Verify that client communications and transactions adhere to internal, legal, and regulatory requirements.
- For flawless auction experiences, work with Sales, Marketing, and Logistics to uphold high service standards at all client touchpoints.
- For off-site sales in the UK and Europe, assist the Edinburgh and London salerooms and collaborate closely with the Motoring Department.
- Oversee Front of House employees to guarantee a warm and professional environment for customers.
- Utilise customer service data to spot patterns and promote data-driven enhancements.
- Develop plans to improve customer satisfaction and client service operations at auction events.
- Monitor customer feedback, streamline internal procedures, and pinpoint areas for operational and service enhancements.
- To make changes and keep a competitive edge, stay up to date on industry best practices.
- Provide senior management with regular updates on team performance, customer satisfaction, and operational metrics.
Key Requirements
- Demonstrated expertise in a leadership position in client services, preferably in the luxury goods, art, or auction industries.
- Outstanding planning abilities and expertise in overseeing Front of House operations and sizable events or auctions.
- Excellent team leadership and motivational abilities to train employees and promote a culture of cooperation.
- Dedication to providing each and every client with the highest calibre of professionalism and service.
- Capacity to oversee several projects, work under pressure, and travel for off-site sales, especially for car auctions in the UK and Europe.
- Outstanding people skills to interact with stakeholders and clients at all levels.
- It is very desirable to be familiar with auction procedures and processes.
Head of Client Services - Auction House employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services - Auction House
✨Tip Number 1
Familiarize yourself with the auction process and industry standards. Understanding the nuances of how auctions operate will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the luxury goods and auction industries. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've motivated teams in previous roles. Highlighting your ability to foster a customer-focused culture will resonate well with the hiring team.
✨Tip Number 4
Stay updated on current trends in client services and auction practices. Being knowledgeable about industry best practices will set you apart and show that you're proactive about continuous improvement.
We think you need these skills to ace Head of Client Services - Auction House
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Client Services position. Tailor your application to highlight your relevant experience in client services, particularly in the auction or luxury goods sectors.
Highlight Leadership Experience: In your CV and cover letter, emphasize your leadership skills and experience managing teams. Provide specific examples of how you've motivated and developed team members in previous roles.
Showcase Customer Service Skills: Demonstrate your commitment to exceptional customer service by including examples of how you've improved client satisfaction in past positions. Mention any data-driven improvements you've implemented based on customer feedback.
Tailor Your Application: Customize your CV and cover letter for this specific role. Use keywords from the job description, such as 'auction process', 'Front of House operations', and 'client communications', to ensure your application stands out.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Leadership Skills
As a Head of Client Services, strong leadership abilities are crucial. Be prepared to discuss your previous experiences in managing teams, motivating staff, and fostering a collaborative culture. Share specific examples of how you've successfully led teams in high-pressure environments.
✨Demonstrate Your Understanding of the Auction Process
Since this role involves overseeing auction operations, it's important to show that you have a solid understanding of the auction process. Familiarize yourself with common practices and challenges in the industry, and be ready to discuss how you would address them.
✨Highlight Your Customer Service Philosophy
This position is all about providing outstanding customer service. Be prepared to articulate your customer service philosophy and share examples of how you've implemented strategies to enhance client satisfaction in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges during auctions. Think of past situations where you had to make quick decisions or resolve conflicts, and be ready to explain your thought process.
