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- Tasks: Engage with residents during housing projects and ensure their satisfaction.
- Company: Join a leading contractor improving homes across the UK.
- Benefits: Enjoy a competitive salary, annual leave, pension scheme, and retail discounts.
- Why this job: Make a real impact in your community while developing your communication skills.
- Qualifications: Excellent communication skills and experience in social housing are essential.
- Other info: A full clean driving licence and enhanced DBS check are required.
The predicted salary is between 25000 - 28000 £ per year.
Location: Leeds
Salary: £25,000-£28,000
Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?
Are you able to converse with customers from a range of backgrounds and deal with complaints in a professional manner?
We are working with a leading contractor who works on behalf of housing providers across the country to deliver improvement works. They have a number of ongoing contracts including kitchen and bathroom refits, and further major works. They are looking for a resident liaison officer with experience in excellent customer service and face-to-face communication.
As a resident liaison officer, you will:
- Be the first point of contact for residents during scheduled works
- Make sure that residents are informed and happy with all updates
- Respond to complaints and issues that arise
- Keep detailed reports of resident feedback
- Attend site visits with the site manager and conduct progress surveys when required
As a resident liaison officer, it is required that you:
- Have excellent face-to-face and telephone communication skills
- Have experience within social housing, and ideally construction/repairs teams
- Have a full clean driving licence
- Have a clean criminal record for enhanced DBS checks
As a resident liaison officer, you will receive:
- £25,000-£28,000 dependent on experience
- Access to fleet vehicles and fuel card
- 23 days annual leave plus bank holidays
- Pension scheme
- Retail discounts and health and well-being benefits
If this sounds of interest to you, or you know someone that may be a good fit, please get in touch.
Resident Liaison Officer employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific social housing projects in Leeds. Understanding the local context and challenges will help you engage more effectively with residents and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging with diverse groups. This could involve volunteering or attending community events, which will enhance your ability to connect with residents from various backgrounds.
✨Tip Number 3
Prepare for potential scenarios you might face as a Resident Liaison Officer, such as handling complaints or providing updates on project progress. Role-playing these situations can boost your confidence and readiness.
✨Tip Number 4
Network with professionals in the social housing and construction sectors. Attend industry events or join relevant online forums to build connections that could provide insights and support during your application process.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and experience in resident engagement, particularly in social housing or construction. Use specific examples to demonstrate how you've successfully managed resident interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints professionally. Mention any relevant experience you have with social housing projects and how you can contribute to the role.
Highlight Relevant Skills: In your application, emphasise your face-to-face and telephone communication skills. Provide examples of how you've effectively communicated with diverse groups and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Daniel Owen Ltd
✨Showcase Your Communication Skills
As a Resident Liaison Officer, your ability to communicate effectively is crucial. Prepare examples of how you've successfully engaged with residents or customers in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've dealt with complaints or issues. Highlight your approach to resolving conflicts and ensuring resident satisfaction, as this will show your capability in handling the role's responsibilities.
✨Familiarise Yourself with Social Housing
Research the social housing sector and understand the common challenges faced by residents. This knowledge will help you speak confidently about the industry and demonstrate your commitment to improving resident experiences.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. Inquire about the company's approach to resident engagement or how they measure success in their projects. This shows your genuine interest in the role and the organisation.
